Partner Launch & Customer Success Lead

Accountabilities:

• Own the end-to-end launch process for new enterprise gym partners, ensuring operational readiness, timeline alignment, and cross-team coordination.


• Develop and maintain standardized partner launch playbooks to ensure consistent and scalable rollout across gym networks.


• Design and deliver onboarding and enablement programs for gym trainers and managers, including training sessions, scripts, and activation materials.


• Coordinate in-gym activation initiatives such as QR campaigns, trainer-led demos, and member engagement activities.


• Monitor partner adoption and performance metrics, including member penetration, engagement, and retention trends.


• Build and maintain partner performance dashboards to track rollout progress and success indicators.


• Gather structured feedback from partners and collaborate with product teams to support continuous product improvement.


• Optimize and refine launch and activation processes to support scalable expansion across multi-location gym networks.

Requirements

• Strong experience in project or operational management with the ability to coordinate multiple stakeholders and workstreams.


• Proven background in managing enterprise clients, strategic partnerships, or multi-location business relationships.


• Ability to design and implement scalable operational frameworks, playbooks, and repeatable processes.


• Strong communication and relationship-building skills with both internal and external stakeholders.


• Analytical mindset with experience tracking performance metrics and driving data-informed improvements.


• Experience working in cross-functional environments involving product, marketing, operations, and engineering teams.


• Exposure to franchise models, multi-site businesses, or distributed operational networks is highly valuable.


• Experience launching or driving adoption of digital products through frontline teams is strongly preferred.


• Background in fitness, wellness, health-tech, or consumer subscription products is a plus.

• Fully remote, flexible working environment across Europe


• Opportunity to shape the partner success engine of a fast-growing AI-driven consumer product


• High-impact role with direct influence on product adoption and customer experience


• Collaborative, cross-functional environment with product, marketing, and operations teams


• Strong ownership and autonomy in designing scalable operational systems


• Opportunity to work in the fitness and wellness innovation space


• Exposure to enterprise partnerships and large-scale rollout programs


• Dynamic startup culture focused on speed, innovation, and measurable impact.

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