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via ats_greenhouse · 9 June 2026 ·4 days ago

Partner Experience Manager

Diligent Corporation

New York

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Position Overview 
The Partner Experience Manager is responsible for driving partner engagement, operational excellence, and long term partner success across Diligent Partner Ecosystem working with the Diligent partner team and internal cross functional stakeholders.
This role combines strong relationship management skills with a data-driven approach to partner operations. The Partner Experience Manager leverages partner health metrics, engagement analytics, business insights, and operational reporting to identify opportunities for improvement, address partner challenges, and drive measurable enhancements in partner satisfaction and program effectiveness.
Working closely with partners and internal stakeholders, this individual serves as a trusted advisor and operational liaison, ensuring partners receive a best in class experience while supporting program adoption, partner growth, and overall ecosystem success. 
Key Responsibilities 
<ul>
<li>Develop a deep understanding of partner programs, processes, and solutions and act as a subject matter expert for partners. </li>
<li>Monitor partner health metrics, engagement trends, program participation, and risk indicators to proactively identify partners requiring support or intervention. </li>
<li>Maintain accurate partner records, profiles, and engagement data within Salesforce (SFDC) and related systems. </li>
<li>Manage partner databases and ensure data integrity, accuracy, and completeness across platforms. </li>
<li>Track, reconcile, and support partner royalty payment processes in collaboration with Finance and Operations teams. </li>
<li>Identify gaps in partner engagement, adoption, performance, and overall partner experience, and develop action plans to address them. </li>
<li>Conduct partner health checks, business reviews, and engagement sessions to strengthen partner relationships and drive program success. </li>
<li>Manage partner lead tracking, reporting, and operational processes. </li>
<li>Serve as the primary liaison between partners and internal teams, ensuring timely resolution of issues and effective communication. </li>
<li>Track and report on partner performance metrics, engagement trends, and operational KPIs. </li>
<li>Coordinate and support global partner summits, events, webinars, and partner engagement activities. </li>
<li>Manage multiple partner relationships and initiatives simultaneously. </li>
</ul>
Required Experience & Skills 
<ul>
<li>5–7 years of experience in Partner Management, Partner Operations, Customer Success, Account Management, Channel Programs, or related roles (i.e Marketing, Customer Experience) </li>
<li>Experience working with Salesforce (SFDC) and CRM reporting tools. </li>
<li>Experience managing data quality, reporting, and partner databases. </li>
<li>Strong analytical and stakeholder management skills. </li>
<li>Strong project management and organizational skills. </li>
<li>Excellent written and verbal communication skills. </li>
</ul><div class="content-conclusion">
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. 
<div>At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.</div>
Learn more at diligent.com or follow us on <a id="OWA170dad44-6a69-e1e1-d720-601cd59ec77c" class="x_x_x_OWAAutoLink" href="https://www.linkedin.com/company/diligent-board-member-services/mycompany/verification/" data-outlook-id="c606bc91-5052-4d3a-a1d1-ed00ede365d9" data-linkindex="1" data-auth="NotApplicable">LinkedIn</a> and <a id="OWA153deb8c-7641-f6fc-97cb-65df680002a3" class="x_x_x_OWAAutoLink" href="https://www.facebook.com/DiligentCorporation/" data-outlook-id="07f4e461-6294-4482-a624-e58c27cd6199" data-linkindex="2" data-auth="NotApplicable">Facebook</a>

 
What Diligent Offers You 
<ul>
<li>Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients</li>
<li>We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few</li>
<li>We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.</li>
<li>Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.</li>
</ul>
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collab

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Partner Experience Manager

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