Part time online customer service and logistics assistant

Part Time Online Customer Service \& Logistics Assistant \| Job Description

Job role:

Run4It has a clear purpose: Inspiring people to improve their fitness, health and wellbeing through running. Operating as a multi\-channel retailer, Run4It aims to utilise its resources to the best of its ability in order to provide customers with an exceptional shopping experience.

A critical component of Run4It’s operation is our online channel, run4it.com. The Customer Service and Logistics Assistant will work within the team who have responsibility for delivering exceptional customer service and the best possible experience to all customers who come into contact with us out\-with our shops. These contacts may be through engagements on multiple channels, concerned with a range of queries including those relating to online orders and returns.

Reporting directly to the Customer Service \& Logistics Manager and based out of our Glasgow office, this role requires a commitment to exceptional customer service and standards. It also requires a commitment to following processes with a high degree of accuracy, delivering efficiency and understanding commercial value. This role will also involve communication directly with customers and with other departments across the business.

A knowledge of running and running products is desirable. Previous customer service experience in an administrative or online setting would also be preferable.

The key duties and responsibilities of the Customer Service \& Logistics Assistant are to assist with:

• Delivering exceptional customer service, through all channels of customer communication. Including email, telephone and through our communications portal.


• Understanding and staying true to Run 4 It’s brand tone of voice, culture, vision and values when engaging with team members and customers.


• Providing a prompt fulfilment service with high standards of presentation and care and ensuring that all Run4It fulfilment locations are doing the same.


• Being diligent with stock, making sure that it is processed correctly, organised, neatly stored, accurate and taken care of.


• Stock logistics management \- through processing deliveries and intershop transfers.


• Ensuring customer returns are monitored and processed in a timely manner to provide our customers with a good returns experience.


• Understanding product information and promotions for customer service purposes.

The Customer Service \& Logistics Manager as your line manager.

Key performance indicators:

• Customer service response rate\- emails and telephone response times.


• Order fulfilment rate.


• Packing standards.


• Understanding sales to budget figures.


• Returns processing times.

• Hourly rate of £13 per hour.


• Part time, 16 hours per week across 2\- 3 shifts over 7 days.


• Scope for additional hours at peak times and to provide holiday cover.


• Hours available over the November and December period increasing to 20\-25 hours per week


• Working from our Glasgow Bothwell Street office.


• Holidays:16\.8 days per annum (including public holidays) \- based on 3 days contracted at pro rata working hours


• Staff discount: 30% discount on full\-price goods for your own personal use and 20% discount on full\-price goods being bought for or by immediate family members.

Pay: £13\.00 per hour

Benefits:

• Employee discount

• online picking: 1 year (required)


• customer service: 1 year (required)

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