Part Time Night Manager - Redchurch Townhouse, East London

<p><strong>The Role… </strong></p>
<p><span data-contrast="auto">At Soho House, the</span><span data-contrast="auto"> </span><strong><span data-contrast="auto">Night Manager</span></strong><span data-contrast="auto"> is</span><span data-contrast="none"> responsible for ensuring the safety of all members and employees throughout the overnight shift, as well as dealing with any member enquiries. </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":240}"> </span></p>
<p><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":240}"> </span><span data-contrast="none">The Night Manager oversees all front office operations during the evening and overnight shift. Including day-to-day operations, the Night Manager is also an ambassador for the Soho House brand and fully embraces our ethos, supports staff, member and guest experience.</span></p>
<hr>
<p><strong>What's in it for you?</strong></p>
<ul>
<li>Weekly Pay</li>
<li>Team meal whilst on shift prepared by our chefs</li>
<li>Every House Membership</li>
<li>50% off Food &amp; Drink, 7 days a week</li>
<li>Staff Room Rate; Any Bedroom, Any House, $100 a night</li>
<li>Private Health and Dental Care</li>
<li>Life Assurance</li>
<li>Day off on your birthday</li>
<li>Up to 50% Staff Discount on Cowshed &amp; Soho Home</li>
<li>In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.</li>
<li>Free Counselling Sessions</li>
<li>Cookhouse &amp; House Tonic: Our Cookhouse &amp; House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.</li>
<li>Continuous training to develop yourself personally and professionally</li>
<li>Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to</li>
</ul>
<p>Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career</p>
<hr>
<p><strong>Key duties…</strong></p>
<ul>
<li>Being an ambassador for the Hotel and role model representing the Soho House ethos at all times by ensuring they are executed and maintained. </li>
<li>Anticipate guest needs to enhance quality service to improve member and guest satisfaction and to train your department to deliver the same. </li>
<li>Maintain a motivated and high performing team, so that all staff can continually provide service excellence to all guests and members. </li>
<li>Ensure that all guests experience is always priority following the SH ethos – 90%+ at all mystery guest reports and 9+/10 on members feedback post-stay. </li>
<li>Be an expert in complaint management, by proactively taking charge of any difficult situations in relation to member/guest complaints, ensuring each situation is resolved efficiently and effectively. </li>
<li>Ensure that daily deadlines of daily responsibilities, such as reports, SHOP submission and the financial declaration. </li>
<li>Responsible for the induction and onboarding of all new night staff within 2 weeks and continual development of existing staff. </li>
<li>Manage team effectively to meet objectives and retain team members in line with company targets. </li>
<li>Follow the Soho House Dirty Dozen and safety procedures and carry out any emergency procedures when and where necessary. </li>
<li>Assist the House manager &amp; General Manager by ensuring all financial policies and procedures are followed. 92% is the target.</li>
</ul>
<hr>
<p><strong>What we are looking for...</strong></p>
<ul>
<li>Minimum of 2+ years’ experience in similar capacity</li>
<li>Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure</li>
<li>Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests</li>
<li>Must be able to demonstrate competency as outlined in the training schedule and Club School</li>
<li>Ability to work and maximize relationships within a diverse team </li>
<li>Computer literacy within Opera, Micros and Adaco advantageous </li>
<li>Full understanding of local authority requirements </li>
<li>Must be able to work a flexible 4 day pattern from 11pm - 7am </li>
</ul>

This listing is from Greenhouse. View original listing ↗