Part-Time Customer Service Agent

Role Summary

We’re looking for a Customer Service Agent to join our growing team based in Hull. Reporting to the Customer Services Team Leader, your main responsibility will be to manage day\-to\-day customer enquiries and aim for first\-contact resolution.

You’ll be part of a highly motivated, supportive team within a fast\-growing business, working alongside colleagues who genuinely care about delivering a great customer experience.

Reporting into: Customer Services Team Leader

Working hours: 18PW \- Hours ranging from 0800\-2300 Monday\-Sunday

Working location: Hull

Key Responsibilities:

• Responding to customers’ queries via telephone, email and online chat.


• Dealing with, but not limited to, billing enquiries, technical issues, swapping / ordering terminals, product logistics, ordering stock.


• Achieving your KPI’s and SLA’s to provide our customers with the highest level of customer service and support.


• Working on systems such as Salesforce, online telephony platforms and other software to support our customer base.

• Previous experience in a customer service/ call centre role would be advantageous. Call centre experience is not mandatory.


• An interest in business and providing the highest level of customer service.


• A willingness to learn and be accountable for your success and development.


• Previous exposure to our operating systems would be an advantage but full training and support will be given.


• Good communication and listening skills.

• Troubleshooting and root cause analysis within a similar industry would be an advantage


• Exposure to the products and systems we use would be an advantage. (PAX Store/Noetica/OCC/Salesforce/ODIN/Kibana)


• Ability to take ownership of customer cases/ escalations and handle through to resolution.


• Experience of working in a fast paced, business to business environment working successfully within SLA’s and deadlines.

• A keen interest in people, business, and technology.


• High level written, communication and listening skills are essential.


• Previous exposure to our operating systems would be an advantage.


• A passion for client outcomes.

You’ll work with a collaborative team and join a fast\-growth fintech where you’ll get the chance to learn and develop, and if that’s not enough, you also receive the following benefits.

• 25 days holiday per year


• Private Medical


• Life Assurance


• Cycle to work scheme


• Access to self\-learning platform \- Bookboon


• Income Protection


• Workplace Pension


• Employee Assistance Programme

At DNA Payments, we believe that diversity drives innovation and inclusion fosters creativity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We celebrate and promote an inclusive environment where all employees feel valued, respected, and empowered.

Join us in creating a workplace that reflects the diverse world and customers we serve.

Should you require any reasonable adjustments throughout the interview process, please let us know by emailing either HR@dnapaymentsgroup.com.

This listing is from indeed. View original listing ↗