Outcome Customer Engineer, Intervention

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.


• 10 years of experience with cloud native architecture in a customer\-facing or support role.


• Experience in a technical domain (e.g., Infrastructure, GKE, Data Engineering, or Cloud AI).


• Experience with infrastructure as code (Terraform) and CI/CD pipelines.


• Experience engaging with, presenting to, or influencing technical stakeholders or executive leaders.

Preferred qualifications:

• Experience working with product and capacity teams to resolve technical and capacity blockers.


• Experience in one or more of the following: AI Infrastructure, Google Kubernetes Engine (GKE) or data engineering.


• Experience with SRE principles or incident response protocols.


• Experience with object\-oriented programming languages (i.e., Python, Java), and using technical proficiencies to remove blockers and accelerate customer deployment.


• Proficiency in automation and deployment tools used by customers and partners (e.g., Google Cloud Foundation Toolkit).

About the job
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As a Intervention Outcome Customer Engineer (CE) you will be a specialized technical leader and dedicated technical authority within the dual\-purpose delivery, with focus on execution, risk mitigation and industrial scale. You will act as a technical execution engine (e.g., L400\), ensure customers stabilize their delivery trajectory, and move into production at scale.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise\-grade solutions that leverage Google’s cutting\-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities
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• Develop and orchestrate a structured, end\-to\-end deployment plan across customer and partner teams, onboarding the implementation team, clearing blockers, managing timelines and progress, and ensuring readiness (e.g., capacity, training).


• Employ skills such as coding, debugging, or systems design to resolve technical blockers and accelerate deployment.


• Drive and track progress of the initial and ongoing ramp of workloads, moving customers from agreement to consumption as quickly as possible.


• Drive sustainable product usage to help customers realize value on an ongoing basis and secure future agreement renewals.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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