OTC Transformation Senior Program Manager

Over the past years, Verisure has experienced an exceptional and resilient financial performance with a very long track record of double\-digit growth \- thanks to continuous drive for Innovation, our very sophisticated Go\-To\-Market approach and replicable business model for expansion into new countries. Our strong and visionary Management Team is now supporting the business’ next phase of growth with a robust business plan for value creation.

On the back of the extraordinary growth we have enjoyed in the past years, the company is implementing its new Billing solution, built around ARIA Systems. The Billing PM is a key member of the implementation team and play a critical role to achieve this objective.

The company’s success depends on itspeopleand it invests in them every day. Working withVerisureis beingpart of an industry leading world\-class company that has a strong entrepreneurial spirit.

About the role

Verisure is looking for a hands\-on, driven OTC Transformation Senior Program Manager to join our Billing Transformation team across Europe. You will report to the Global Billing Project Director and play a key role in delivering a large\-scale billing system transformation across 18 countries.

You will co\-lead the implementation of a new billing ecosystem (ARIA), starting with Spain and then rolling out across multiple markets. The role combines program leadership with hands\-on involvement, coordinating business and IT teams, driving execution, and ensuring delivery against scope, timeline, and business impact.

Beyond the core program responsibilities, you will at times act as a proxy for the Global Billing Director, stepping in to support, represent, and drive topics when needed. This offers strong exposure to senior stakeholders and broader strategic discussions.

The role is based in Madrid, although other locations across Europe can be considered.

About you

We see this role as critical for the achievement of Verisure’s growth and organizational transformation goals aiming for efficiencies, centralization and standardisation.

We’re looking for a senior (\+10 years), high\-performing professional with strong experience in OTC and subscription billing transformations in multinational environments.

You are confident working in a fast\-paced, evolving environment. You communicate clearly, challenge when needed, and focus on delivering real business value.

• Mix of program leadership, consulting mindset, and deep process knowledge


• Extensive experience (10\+ years) leading large\-scale OTC / billing transformation programs


• Master’s degree in relevant area


• Proven ability to manage complex, multinational projects with multiple stakeholders


• Solid understanding of end\-to\-end O2C processes


• Strong program/project management skills (planning, governance, risk, delivery)


• Fluency in English and Spanish

Verisure Innovation is an equal\-opportunity employer and welcomes applicants from diverse backgrounds. We are an international company with offices and colleagues in multiple countries.

If you have questions regarding this position, please reach out to our Group TA Lead, Charlotta Rydström, at charlotta.rydstrom@verisure.com

The company

We Are People Who Protect People

We are the leading provider of professionally monitored alarms for residential households and small businesses in Europe.

Peace of mind for families and small businesses

We believe it is a human right to feel safe and secure. We now protect more than 3\.4 million families and small businesses. Our service includes 24/7 monitoring, expert verification and response, customer care, service and maintenance services, and professional technical support. As well as protecting against intrusion, weprotect against fire, attack, theft, life\-threatening emergencies and other hazards. Verisure people are dedicatedand committed and provide what we believe is the best customer service in the industry.

Leading across a broad footprint

We are the leading provider of residential and small business monitored alarms in Europe. We operate in 17countries across Europe and Latin America. Our business is driven by organic growth, based on our differentiated business model. We attract high quality customers. We work hard to ensure that our customers are happy. This contributes to an industry leading level of attrition and a long customer lifetime.

A technology\-enabled human services company

Our \~29,000 team\-mates are the foundation of our company. Our business model combines technology and humanexpertise to protect people. We are a human services company. More than 80% of our colleagues interact withcustomers every day. This connection provides the insight that inspires our innovation. These insights are a sourceof advantage. We leverage these insights with the significant investment we make into product and service innovation. The close customer contact also fuels the pride which drives engagement.

30 years of experience – and many more to come

We have been protecting what matters most since 1988\. Over that time, we have expanded beyond our roots in the Nordics and Spain. We now serve most of Europe and have also established a strong presence in Latin America. In 2019, we formed a strategic partnership with Arlo, a world leader in connected cameras. Verisure acquired all rights to Arlo’s European business. This allows us to offer connected camera services in Europe as a complement to our professionally monitored security service. It also allows us to access new go\-to\-market opportunities in retail and e\-commerce.

Read more: www.verisure.com

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