Organizational Design Lead (m/f/d)

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Kraken Customer

What we do: build the most AI\-driven, innovative, forward\-thinking platform for energy management. From optimizing resources to delivering cost\-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI\-driven communications, Kraken is powering the next wave of innovation in the energy industry.

Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

Kraken is the operating system for the future of utilities. When clients choose Kraken, they do so with bold ambitions – to transform customer experience, reduce cost to serve, and unlock faster growth and innovation. Delivering on this at pace requires more than world\-class technology. Clients must also evolve how they operate and build cultures that enable people to thrive alongside the platform.

Increasingly, our clients want to go beyond transforming customer operations alone. They are looking to redesign the broader organisation – horizontally across functions and vertically through leadership, governance, and decision\-making – so the whole business is aligned to the Kraken way of working.

To support this, Kraken delivers transformation through three closely connected practice groups: Human Design, Organisational Design, and Technology. This role sits within the Organisational Design team, helping clients shape structures, partnerships, and ways of working that fully unlock the value of Kraken.

Why this role exists

At Kraken, organisational design isn’t an academic exercise – it’s how we help clients unlock the full value of our platform, data, and ways of working.

The Organisational Design Lead helps clients reimagine how they organise around customers, product, and outcomes, and then supports them to make it real. This role sits at the intersection of people, product, partners, and delivery, shaping organisations that can scale, adapt, and continuously improve.

You’ll work closely with client leaders, Kraken Delivery Ops, Product, and partners to design target organisations that are belief\-building, operationally sound, and built for change – not static org charts.

What you’ll do:

• Design organisations that work in practice

+ Help senior client leaders imagine and define their future\-state organisational design, aligned to their North Star and the capabilities of the Kraken platform.
+ Translate ambition into practical designs – roles, capabilities, spans and layers, decision rights, and interaction models that actually work day\-to\-day.
+ Move clients from current\-state to target\-state through clear phasing, sequencing, and pragmatic trade\-offs.
+ Enable clients to have end\-to\-end accountability for organisational outcomes across the Build–Operate–Transfer lifecycle. Own a portfolio of client accounts and manage senior relationships, spotting risks early and orchestrating targeted interventions.
+ Partner with Global Practice Leads to share client learning to continually

Anchor design in product, data \& automation

+ Ensure organisational design is grounded in a deep understanding of Kraken’s product capabilities, automation, and data.
+ Help clients understand how roles, skills, and team structures evolve as product maturity increases and manual work falls away.
+ Design organisations where Operations, Product, Innovation, and Data are intentionally aligned and designed as one system, breaking down silos and enabling shared ownership of outcomes.
+ Actively support clients to transform product, innovation, and data functions alongside Operations, ensuring organisational design keeps pace with platform capability, automation, and insight as they evolve.shape global standardsShape BPO strategy the Kraken way

+ Help clients decide what to keep in\-house vs what to partner, and how work should flow across internal teams, Kraken, and BPOs.
+ Design BPO models that reinforce customer ownership, quality, and accountability – not just cost efficiency.
+ Support the setup of strong partner relationships, with clear governance, performance measures, and ways of working.Build belief \& bring leaders with you

+ Act as a trusted thought partner to senior client leaders, helping them see *why* the new model matters – not just *what* it looks like.
+ Facilitate workshops and conversations that challenge legacy thinking while building confidence and alignment.
+ Work hand\-in\-hand with Delivery Ops, Human Design, and Change teams to embed organisational design into delivery, not leave it on a slide.

What good looks like

• Clients have a clear, credible target organisation that aligns people, product, and partners around customer outcomes.


• Operations are enabled alongside their product, innovation and data teams


• Organisations evolve alongside the Kraken platform, rather than being redesigned every few years.


• BPOs are integrated as true extensions of the operating model, not bolt\-ons.


• Leaders understand their role in the new model and are confident leading through change.

What you’ll bring

• Proven experience designing and running operating models in complex, regulated environments (Energy, Utilities, Telco, Public Sector).


• Strong understanding of BPO models and partner ecosystems.


• Comfort working alongside product, technology, and data teams, translating capability into organisational impact.


• Excellent facilitation and influencing skills, with credibility at exec and senior leadership level.


• Experienced in leading senior, outcome\-driven workshops and interventions that create real movement and a world class communicator across different cultures.


• A bias for action, pragmatism, and delivery – you care about what lands, not just what looks good.


• Deep understanding of the human impact of organisational change, and an expert in creating psychological safety no matter the audience.

As we are an English speaking company, please provide your CV in English. Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4\.5\. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

*Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!*

*Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.*

*Our (i)* *Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice**, (ii)* *Website Privacy Notice* *and (iii)* *Cookie Notice* *govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms*

*Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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