Order Management (OM) Agent

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service\-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350\+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within \- more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs \- they're chances to grow, do what you love and build a career with us!

Job Description Major Duties and Responsibilities

• Ensure smooth and timely freight process flow.


• Ensure accurate and timely data entry into our operating system.


• Track and trace Order Management files.


• Use Tree View on a daily basis.


• Ensure documents are sent timely and arrival notices communicated to destination for Export shipments.


• Ensure accurate and timely client and vendor billing.


• Interact with our customers in arranging their international shipments, meeting customer service standards.


• Contribute to maintaining strong relationships with vendors (Shipping lines, trucking companies, and others) and customers.


• Meet compliance at all times. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.


• Understand department process flow, constantly looking for areas of improved efficiency.


• Ensure all customers standard operating procedures are followed and updated in the DLSOP.


• Meet KPI standards, as per the company's procedures.


• Overseas communications, timely responses to emails and requests (internal and external).


• Escalation of problems to Management when necessary.

• Meets company standards of 52 hours training per year per employee.


• Attend training classes when required.


• Complete mandatory training when required.

• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.


• Understanding of ocean documentation process a plus.


• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results.


• Pro\-active, strong organizational skills.


• Positive and willing to help attitude.


• Good computer skills (Excel, Word, PowerPoint).


• Hazardous Materials certification (preferred).


• Fluent in English.

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time.


• Health Plan: Medical.


• Life Insurance.


• Employee Stock Purchase Plan.


• Training and Personnel Development Program.


• Growth opportunities within the company.


• Employee Referral Program Bonus.

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