Order Entry Clerk - Maternity Replacement

You will be the first point of contact for our customers, supporting them via phone and email. Your goal is to deliver timely and effective solutions while ensuring a positive customer experience in line with our service standards.### What you will do

• Handle inbound and outbound customer interactions, primarily related to routine inquiries, with the flexibility to adapt beyond standard scripts and procedures when needed


• Respond to customer requests, orders, service needs, and complaints, resolving issues directly or escalating to sales, technical, or service teams as appropriate


• Build and maintain a solid understanding of the company’s products and services


• Identify customer needs and clearly communicate relevant information to internal service and technical departments


• Accurately record customer interactions using internal systems and data entry tools

What you bring

• Technical Diploma or equivalent qualification (approximately 12 years of education)


• At least 2 years of experience in a customer service or contact center environment


• Confidence in handling customer interactions by phone and email


• Ability to navigate computerized systems and learn new applications quickly


• Strong communication skills, problem‑solving mindset, and customer‑focused attitude

Why join us

• Be part of a collaborative and supportive team


• Develop your skills in customer service and communication


• Work in an environment that values quality, reliability, and continuous improvement

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