Ops Lead

Role Summary
The Operations Manager is responsible for overseeing end-to-end fleet maintenance operations across multiple locations. This role focuses on ensuring high service quality, operational efficiency, and strong team performance in a fast-paced, multi-site environment. You will lead daily operations, manage technical teams, and drive continuous improvement initiatives to support scaling operations.

Key Responsibilities

• Lead and oversee daily fleet maintenance operations, ensuring vehicles are serviced, maintained, and ready for use


• Monitor operational performance, track KPIs, and ensure service levels are consistently met or exceeded


• Identify process gaps and implement continuous improvement initiatives to optimize efficiency and reduce downtime


• Recruit, onboard, train, and manage technicians and operational staff across locations


• Provide leadership, coaching, and performance management to ensure high team productivity and engagement


• Act as the primary point of contact for internal and external stakeholders, ensuring clear communication and alignment


• Oversee scheduling and resource allocation to support 24/7 operations where required


• Ensure compliance with local labor laws, health & safety standards, and relevant automotive regulations


• Manage operational budgets, control costs, and support financial planning activities


• Support expansion into new locations by establishing processes, teams, and operational readiness

Requirements

• 8+ years of experience in fleet operations, automotive service management, or a related field


• Proven experience managing multi-site operations or large-scale teams


• Strong understanding of service delivery, KPIs, and operational performance management


• Experience in 24/7 or high-availability operational environments


• Demonstrated leadership skills with the ability to manage, motivate, and develop teams


• Strong stakeholder management and communication skills


• Financial awareness with experience in budgeting and cost control


• Experience with electric vehicles or advanced automotive technologies is a strong advantage


• Fluent English required; German mandatory; Spanish is a plus

What We Offer

• Long-term, stable opportunity in a growing operational environment


• Exposure to modern vehicle technologies and large-scale operations


• Opportunity to lead and scale teams across multiple locations


• Ongoing training and professional development

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