Operations Transformation Lead

Closing date for applications: 02/06/2026

Location Edinburgh, United Kingdom

Job typePermanent \| Contract typeFull Time

Remote / On\-site Hybrid

You’ll spend some of your time at home, working with your team digitally. You’ll also regularly work at your office or hub to collaborate with your colleagues.

Senior Manager

This is a general indication and doesn’t always reflect day\-to\-day responsibilities. Check the job description for full details.

\#R\-00278838

Job description
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This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Operations Transformation Lead

• Play a key leadership role in building the Operations Transformation team, focused on strengthening the bank’s operational capability by identifying simplification opportunities and delivering specialised support for bank\-wide initiatives


• You’ll lead a cross functional, critical portfolio of work that has a global scope


• It’s a chance to take on a high exposure role and advance your career with us


• You’ll work from home some of the time, but you’ll also spend at least twice a week working from our London, Manchester or Edinburgh office

You’ll lead a team of transformation professionals driving our operations transformation, identifying problems, designing solutions, and setting them up for delivery, always with clear customer outcomes at the centre.

You’ll lead a strategic portfolio of work, taking accountability for all centrally run activities including Operations FTE tracking and delivery of the bank\-wide productivity tool, while building and maintaining strong stakeholder relationships across multiple functions and franchises and influencing decisions in line with business objectives.

You’ll also be accountable for the delivery of financial and non\-financial strategic objectives across the portfolio, working closely across operations, technology, and data \& analytics teams to identify and implement streamlined solutions.

It’ll also be your responsibility to:

• Design and shape new business opportunities into proposals and execution ready initiatives


• Drive decision making around the resourcing of portfolios in collaboration with senior colleagues and in partnership with stakeholders


• Establish and manage a governance framework appropriate to the complexities of the initiatives, making sure that all deliverables satisfy the requirements, and they adhere to the agreed governance framework


• Identify the programme risks and business risk appetite, taking accountability for risk management, assessing and understanding the impacts of other programmes and the material risks in other areas


• Empower and lead teams, setting goals and objectives and carrying out regular individual assessments and appraisals, aligned to our performance management framework, and support capability development

You’ll need to hold a programme management qualification and an MSP certification.

You’ll also need:

• A background in managing and controlling costs to a budget


• Experience of delivering enterprise transformation that support the business strategy and its growth agenda


• Expertise in designing and delivering outstanding customer solutions with real world outcomes


• Excellent stakeholder management and communication skills interacting with enterprise level leadership

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Tap each segment for details.

Your pay package

80% Base pay This is the part your your pay package that you take home every month.

10% Pension funding 10% of your salary goes towards your pension every month.

10% Benefit funding 10% of your salary goes towards a range of benefits you can choose from.

Your leave allowance

30 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Welcome to our Gogarburn hub
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Set in large grounds including beautiful woodland, Gogarburn offers a conference centre, a business school with hotel bedrooms, a restaurant, relaxing zen gardens, onsite parking, and excellent transport links.

Key facts:

• Surrounded by 85 acres of woodland


• Our carparks provide electric vehicle charging


• Opened in 2005

This listing is from indeed. View original listing ↗