Operations Team Manager - Wk 2 Nights
Team
Supply Chain \& Logistics
Store
Castle Donington
Location
Castle Donington, Leicestershire
Contract type
Permanent
Position type
Full Time
Salary
Competitive \+ benefits
Closing date: 10th July 2026
- Intro
- About the role
- Meet the Team
- Our Support
- People Stories
- Benefits
- Colleague Networks
- How to Apply
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Everyone is welcome at M\&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M\&S, that individuality has the potential to make waves.
About the role
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This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
Summary
Our Castle Donington Distribution Centre is fast, flexible, agile and ever evolving to support the growth of our online business. As we increase its efficiency to accommodate higher volumes of customer orders.
Are you someone who loves to take the lead and relishes responsibility?
Then we have a great opportunity for Operations Team Managers on Week 2 Nights to join our Outbound Chamber.
All the details
As a Team Manager your role will be to lead and empower our colleagues, by utilising your leadership, coaching and development skills. Your focus will be on delivering the right products to the right places at the right time for our M\&S customers while ensuring a safe, supportive, and high\-performing work environment for your team. So we can deliver the right products to the right places at the right time for our M\&S customers while ensuring your team are working in a safe environment
Our Team Managers on site work a two\-week rolling night shift rota averaging 40\.25 hours per week, with 4 shifts in one week and 3 in the next, including alternate weekend working.
The contracted hours for this role are 40\.25 hours averaged over 2 week period. Start time includes 30 minutes shift preparation, for guidance the start and finish times are circa 17:30am to 6:00am but this does vary slightly dependent on area.
NB: To apply you will be required to upload a copy of your current CV. Then shortlisted candidates will be asked to complete a short on\-line video interview; successful candidates will be invited to Face\-to\-Face assessment on site.
What you’ll do
Your key accountabilities will include
- Proactively managing people issues (including Wellbeing, absence, talent and performance management). Ensuring consistent application of policy and advice
- Actively promoting colleague engagement ensuring colleagues feel valued and supported
- Managing operational processes to improve the opportunity for productivity
- Supporting Shift Managers in planning, managing and adjusting staffing levels during the shift. Aligned with planned and flexed volumes to support delivery of site Key Performance Indicators as defined by customer requirements
- Driving a positive culture of health and safety through leading by example and following the standard process requirements
- Driving cross functional working as one team to ensure delivery of site targets, working at every stage to exceed customer expectation
- We are looking for individuals who have experience leading teams and providing them with clear direction through proactive engagement.
- With the ability to use Data to make commercially led decisions
- They will need to be proactive, self\-starters who thrive in a fast\-paced environment.
- Who understand the impact of commercial decisions both on the site and on other areas of the business. While maintaining their focus on our external and internal customer requirements for quality, efficiency and accuracy
- In addition, they will need a flexible approach to work and be willing and able to adjust to the demands of a changing and agile environment
Working at M\&S means being part of something bigger \- helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast\-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 25% night shift premium for all hours worked between 10pm and 6am
- 20% colleague discount on all M\&S products and many third\-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M\&S Choices portal
- Market\-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
We are ambitious about the future of retail. We’re reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks \& Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
\#LI\-ME1
\#LI\-Onsite
Meet the Team
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Our Support
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Mentorship
It’s important to us that our new colleagues feel supported in their roles and can learn from others. That’s why we offer mentorship through our buddy system.
Wellbeing
Get access to resources to keep you fit and healthy, in body and mind. This includes access to our Wellbeing Hub, Virtual GP, Check4Cancer, PAM Assist and I\&D Networks.
Imy
Lucy
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Imy
Lucy
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Imy
Lucy
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M\&S gives you the freedom to be yourself. If you are genuinely motivated by a challenge, there’s nothing to stop you or hold you back. I would pass on the same advice I was given. Seize the opportunities. Share your ideas. Try things out. If it works, great. If it doesn’t, learn from it. This is the way we move forward as people – and as a business.
Imy (He / Him) \| Shift Manager Read full story
M\&S really has an appetite for change: there is a real belief in where we’re heading, and the business is putting the investment and infrastructure behind it. We’re always looking at where the industry is now, and identifying opportunities to evolve and improve the efficiency of our logistics network.
Lucy (She / Her) \| Programme Manager Read full story
M\&S gives you the freedom to be yourself. If you are genuinely motivated by a challenge, there’s nothing to stop you or hold you back. I would pass on the same advice I was given. Seize the opportunities. Share your ideas. Try things out. If it works, great. If it doesn’t, learn from it. This is the way we move forward as people – and as a business.
Imy (He / Him) \| Shift Manager Read full story
M\&S really has an appetite for change: there is a real belief in where we’re heading, and the business is putting the investment and infrastructure behind it. We’re always looking at where the industry is now, and identifying opportunities to evolve and improve the efficiency of our logistics network.
Lucy (She / Her) \| Programme Manager Read full story
M\&S gives you the freedom to be yourself. If you are genuinely motivated by a challenge, there’s nothing to stop you or hold you back. I would pass on the same advice I was given. Seize the opportunities. Share your ideas. Try things out. If it works, great. If it doesn’t, learn from it. This is the way we move forward as people – and as a business.
Imy (He / Him) \| Shift Manager Read full story
M\&S really has an appetite for change: there is a real belief in where we’re heading, and the business is putting the investment and infrastructure behind it. We’re always looking at where the industry is now, and identifying opportunities to evolve and improve the efficiency of our logistics network.
Lucy (She / Her) \| Programme Manager Read full story
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Benefits
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Wellbeing hub
Get access to resources to support your wellbeing, including a free virtual GP service.
Giving back
Support your favourite charities by donating through your pay or even volunteering for them.
Pay
Earn a competitive salary.
Colleague discount
After completing your probation period, you'll receive 20% colleague discount across all M\&S products and many of our third\-party brands for you and a member of your household.
Please note only contracts of more than 12 weeks are eligible for this benefit.
Time off
Competitive holiday entitlement with the potential to buy extra holiday days.
Life assurance
Get cover for twice your salary up to age 70 (double with our Pension Plan).
Workplace savings
We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
My Choices
Save on everyday costs through discounts and offers and get access to great health benefits.
Cycle to work
Bike/accessory hire with Cycle to Work and save on tax an
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