Operations Team Executive

Every member of the CPM team contributes to the overall growth of our business. People are at the core of CPMs business proposition so as a key member of the CPM Operations team this role is expected to make a significant contribution to the culture within CPM, via demonstrable initiatives to drive best practice and continuous improvement. A winning attitude combined with a digital mindset is essential for success in this role.

The Primary Responsibilities for This Role Are:

Supporting the Field Teams with administrative support to enable them to do the best possible job in field, while ensuring our clients have the necessary administrative support as required.

Reporting / IT

• Preparation and distribution of client reports as per agreed timelines.


• Use the full range of MS Office software with a real focus on MS Excel.


• Act as the first point of contact for Field Team IT issues such as IPAD access and password recovery and escalate to the CPM IT Team if necessary.


• Preparation of accurate customer invoicing.

• Effectively distribute emergency breakdown calls across a team.


• Process onboarding and offboarding of team members.


• Update and maintenance of Field Team Call files.


• Liaise with the team to arrange call coverage.


• Organisation and coordination of any client or field team meetings.


• Development of training materials for the field team, Eg. any new Health \& Safety or training modules

• Arrange and maintain inventory and uniform levels with field staff.


• Arrange ordering, allocation and distribution of program assets with all field staff


• Maintain account staff contact details.


• Maintain asset log of all vehicles, vehicle assets, fuel cards, toll tags and insurance for team


• Liaise with field staff to ensure sufficient equipment on hand at all times and arrange replacements if required

• Minimum of 2 years experience in an operations, reporting or administrative role desirable.


• Administration experience in fleet management.


• Strong MS Office knowledge and experience desirable.


• Knowledge of the Salesforce/ EDGE platform would be advantageous.


• Organised and can manage a host of priorities


• Experience of effectively working in a team environment.


• Strong written, verbal and phone communication skills.


• Ability to build and maintain excellent relationships across the wider CPM and Diageo teams


• Initiative and ability to perform independently and without direct supervision


• Problem solving skills


• Great attention to detail


• Effective time management and organisation skills


• Commitment to customer satisfaction and project success


• Energetic and enthusiastic

Leaving certificate

Benefits

• Hybrid working conditions\- minimum 3 days per week in the Dublin office.


• Employee Assistance Program.


• Subsidised personal development opportunities.


• Bike to work scheme

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