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via Greenhouse · 17 september 2026 ·3 dagen geleden

Operations Support Manager

shipbobinc

Rilland

Deze vacature komt van Greenhouse

Bekijk originele vacature ↗

<div class="content-intro">As a member of the ShipBob Team, you will... 
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place. </li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. </li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward. </li>
</ul></div> This role provides services to ShipBob through an Employer of Record (EOR) provider. You will be employed by an EOR entity who will manage your contract, payroll, and benefits in compliance with your country's employment laws. Day-to-day, you'll work as an integrated member of the ShipBob team. 
Employment Type: EOR 
Location: RTM-2 (De Poort 85, 4411 PB Rilland, Netherlands) with flexibility for regional travel to other fulfilment sites as needed. 
Role Description: 
The role is an individual contributor responsible for developing and supporting our partner fulfillment centers to ensure they are all performing to the necessary standards. This role will oversee new startup functions including project management, systems training, and equipment set up. The Operations Support Manager will build solid partnerships with new, and existing, 3PL partner sites by understanding their unique needs and facilitating their success within ShipBob’s dashboard and suite of fulfillment services. This role reports to the District Manager, Fulfillment Operations who also serves as the backup for this role. 
What you will do: 
Supporting our 3PLs: 
<ul>
<li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Training: Coach and guide our 3PL partners to success defined by our metrics on the ShipBob Scorecard. </li>
<li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Set up tailored training sessions for all stakeholders based on merchant needs and specific dashboard configuration and functionality. </li>
<li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Reinforce training materials, on an on-going basis, provided during Phase I and Phase II training to encourage self-service and seamless interaction with ShipBob dashboard and services. </li>
</ul>
Troubleshoot: Find and Course-Correct. 
<ul>
<li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Support the relationship to handle questions, requests, and issues related to onboarding at ShipBob as a 3PL partner site. </li>
<li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Adoption: Inspire 3PL partner use of Key ShipBob Features and Tools/Dashboard. </li>
<li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Bridge ShipBob 3PL partner objectives with ShipBob capabilities to push use of key functions and features of operational WMS and SOP’s. </li>
<li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Work with the 3PLs to ensure quality closure of internal tickets (proper root cause analysis and resolution). </li>
</ul>
Supporting the execution of Best-in-Class operations. 
<ul>
<li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Timely and accurate Inbound Operations that support fulfilment operations to commence accurately. </li>
<li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Provide accurate, visual, and detailed feedback to our merchants, in case of expectations misalignment, through our support team. </li>
<li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Value Added Service (VAS) Operations are being completed accurately by the 3PL and queries to requirements are being quickly resolved. </li>
<li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Work with Freight partners to organize transport where coordination is required. </li>
<li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helv

Deze vacature komt van Greenhouse. Originele vacature bekijken ↗

Operations Support Manager

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