Operations Support Governance Manager

Operations Support Governance ManagerLocation: Redditch or Essex \| Hybrid Working Available

Salary: Up to £55,000 depending on experience

Benefits: Bonus, pension, holidays, and many more

About the Role
We’re looking for an experienced and commercially astute Operations Support Governance Manager to join our Operations Support \& Governance (OSG) team.

This is a high\-impact role focused on protecting margin, strengthening commercial governance, and improving operational decision\-making through insight\-led reporting. You’ll act as a key interface between Operations, Finance, Supply Chain and MI, ensuring commercial activity is profitable, compliant, and controlled.

You’ll also lead a small team, driving analytical capability, standardising processes, and enhancing data integrity across the function. Key Responsibilities* Develop and maintain centralised reporting frameworks to monitor performance across OSG and wider teams

• Drive data integrity and governance, improving the accuracy of profitability, forecasting, and performance reporting


• Deliver insightful reporting to senior stakeholders, identifying risks, trends, and opportunities to protect margin


• Monitor and manage financial \& commercial KPIs, ensuring audit readiness and transparency


• Lead compliance checks across workflows including quoting, charge checks, billing, and cost assurance


• Embed and enhance Charge Check processes across contracts


• Identify and implement improvements to reduce leakage, inefficiencies, and unnecessary spend


• Oversee transactional spend activity, ensuring correct approvals and governance protocols


• Drive revenue recovery initiatives, identifying and recovering missed income opportunities


• Support mobilisation projects and transformation programmes (e.g. Aurora), embedding robust governance from the outset


• Build strong relationships across Operations, Finance, Supply Chain, and MI to drive continuous improvement


• Lead and develop a team, enhancing analytical capability and commercial awareness

About You
We’re looking for a confident and driven individual who brings:* Proven experience in commercial analysis and governance

• Experience leading and developing teams


• Strong analytical skills with the ability to interrogate data using Excel


• Excellent knowledge of Microsoft Office (Excel, Word, PowerPoint)


• Experience with process mapping tools (e.g. Visio)


• Strong stakeholder management and communication skills


• High attention to detail with a commitment to accuracy and deadlines


• A proactive, solutions\-focused mindset with the ability to work both independently and collaboratively

A relevant degree or professional qualification is advantageous. What We Offer* Competitive salary and benefits package

• Hybrid working options


• 25 days holiday \+ bank holidays


• Pension scheme


• Ongoing training and development opportunities


• The chance to play a key role in shaping commercial governance and operational performance

Why Join Us?
This is a critical role within Arcus, offering the opportunity to make a real impact on commercial performance across the business. You’ll be joining a collaborative and forward\-thinking team, working on transformation initiatives and helping to drive continuous improvement and best practice.

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