Operations Service Delivery Manager

Operations Service Delivery Manager – International Removals

We are seeking an experienced Operations Service Delivery Manager to lead and deliver complex, high\-profile operations within our International Removals function.

Working closely with senior leadership, the Home Office, and key stakeholders, you will manage the end\-to\-end delivery of scheduled and charter operations, including complex family cases. This is a fast\-paced, 24/7 operational environment requiring strong leadership, resilience, and excellent stakeholder engagement.

Key Responsibilities

• Lead and manage a diverse operational team to deliver high\-quality, compliant services


• Oversee end\-to\-end planning and delivery of scheduled and charter operations


• Build strong relationships with internal teams, the Home Office, and external stakeholders


• Monitor performance against SLAs and provide reporting on operational delivery


• Drive continuous improvement and share best practice across the business


• Support day\-to\-day operations and respond to incidents in a dynamic environment

• Proven experience in a senior operations or service delivery role


• Strong leadership and stakeholder management skills


• Experience working to SLAs in complex, regulated environments


• Comfortable working under pressure in a 24/7 operation, including on\-call duties


• Knowledge of health \& safety and risk management practices


• Flexible, adaptable, and solutions\-focused

• Willingness to travel and support frontline operations, including flight support when required


• UK residency and eligibility for security clearance (CTC and Enhanced DBS)


• Full UK driving licence

Please see attached Job Description for more detail.

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