Operations Officer, ICC Dispute Resolution Services (Paris)

Contract type Short Term Contract

Department Dispute Resolution Services (DRS)

Country France

Location Paris

Description
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As the institutional representative of over 45 million businesses in more than 170 countries, the International Chamber of Commerce operates with a core mission to “make business work for everyone, every day, everywhere”. We act as the primary voice of the real economy in a range of intergovernmental organisations – from the World Trade Organization to the UN climate process – championing the needs of local business in global decision making. The convening power of our global network enables us to set rules and standards that facilitate over $17 trillion dollars in trade each year – as well as providing tailored products and digital services that directly address the real challenges faced by businesses operating internationally. We also provide the world's premier private global dispute resolution services, leveraging ICC's unique independence, integrity, and expertise.

The role

We are seeking an Operations Officer to join our Dispute Resolution Services (DRS) team on a fixed\-term (CDD), 6 month contract to reinforce the DRS Operations team during a period of elevated delivery, support and process enhancement.

Reporting to our DRS Digital Program manager, your responsibilities will include:

Operational Monitoring \& Coordination

• Oversee Case Connect processes and coordinate with internal stakeholders to ensure smooth operations


• Provide flexible support across operational activities in line with evolving business needs

• Manage ticket lifecycle (triage, prioritisation, follow\-up) to ensure timely resolution


• Maintain data quality and consistency; support team continuity as required

• Track and analyse ticket trends to support prioritisation and backlog management


• Develop dashboards and reporting to enhance operational visibility

• Coordinate cross\-functional resolution of incidents across business and technical teams


• Capture insights to strengthen processes and reduce recurrence

• Identify process gaps and support system and workflow enhancements


• Contribute to change requests and testing (e.g. Azure DevOps)


• Support and contribute to department‑wide initiatives as requested

What we offer

• A dynamic, collaborative and caring work environment in an international setting.


• Opportunities to continually learn.


• The chance to make a meaningful impact.


• Partial work‑from‑home opportunities.

Requirements

We would love to hear from you if you:

• Hold a degree or diploma in a discipline relevant to this position and/or experience in handling financial data, billing or client services;


• Can demonstrate strong numerical, administrative and interpersonal skills;


• Are a fast learner who is motivated to acquire in\-depth functional knowledge of DRS practices, processes and tools.


• Are proficient in Microsoft tools;


• Are detail oriented, autonomous and accountable with problem\-solving capabilities;


• Are able to meet reporting obligations, communicate effectively with teammates and adopt a transparent, coordinated approach to tasks and projects;


• Can demonstrate full proficiency in English and French. Another language/s is a plus.

Terms and conditions

• Estimated start date: As soon as possible


• Department : ICC Dispute Resolution Services (DRS)


• Location: ICC International Headquarters, Paris


• Contract type and duration: Temporary contract (CDD), 6 months, full time


• Salary: 2800 \- 3000 Euro monthly, gross

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