Operations Manager, Trains

About the Role

As part of the Spain Mobility(Riders) Operations team, you will play a key role in shaping and scaling Uber's Trains vertical in one of our most strategic growth markets in Europe.

This role combines strategy, operations, analytics, and execution, requiring close collaboration with local and global teams to build a seamless intermodal mobility experience for users across Spain.

The impact of this role will be highly visible: you will define market priorities, launch and optimize new initiatives, and directly influence how millions of users interact with Uber beyond rides.

What the Candidate Will Do

• Trains: lead the strategy and implementation of Trains in Spain. You will treat specific territories or growth segments as mini\-marketplaces, identifying local bottlenecks, and executing strategies to identifying painpoints and solutions.


• Operational Excellence: Take big\-picture growth ideas and break them into actionable operational steps. You will be constantly seeking ways to improve efficiency and user satisfaction.


• Product\-Market Fit and Adaptation : Work with regional and global product teams to ensure our features resonate with local market needs. You will ensure new features solve specific local pain points.


• Data\-Driven Strategy: Leverage complex data to understand user behavior in growth segments. You will use these insights to design incentive programs, communication channels, and operational experiments that improve the experience for the users.


• Stakeholder Collaboration: Be a passionate advocate for the users. You will collaborate with cross\-functional teams to execute growth projects that serve the best interests of both riders and driver\-partners.

• 3\-5 years of experience, preferably in operations management, management consulting, strategy work, or high\-growth startups.


• Strong data\-driven mentality with the ability to interpret and present data to various audiences.


• SQL experience and confident in working with it.

• Execution Capability: Proven track record of leading initiatives from conception to completion with resilience and grit.


• Versatility: High tolerance for ambiguity. You must be able to switch contexts seamlessly between high\-level growth strategy and on\-the\-ground driver/rider troubleshooting.


• Communication: Excellent ability to work with cross\-functional stakeholders and engage the user community with clarity and empathy.

• Experience working in mobility, travel, marketplaces, or other consumer\-facing tech businesses, ideally in fast\-paced and highly operational environments.


• Experience managing cross\-functional projects involving Product, Marketing, Operations, and external partners or stakeholders.

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