Operations Manager

Time Appointments are working on behalf of a successful freight forwarding business in Felixstowe who are seeking an Operations Manager to join their close-knit team. This role would be an ideal next step for an experienced Operations Supervisor, or similar, looking to take the next step in their career.

This is a hands-on operational role, where you’ll be fully responsible for managing the day-to-day operations of the UK branch, and leading by example while still being actively involved in driving sales and progressing the business towards success.

Key Duties & Responsibilities:

• Overseeing the daily operations of the UK branch, covering import/export movements


• Leading, motivating, and developing the operations team, setting clear performance expectations


• Ensuring efficient handling of shipments, meeting service levels, deadlines, and customer expectations


• Maintain strong relationships with carriers, agents, and key customers


• Actively contributing to business growth through client engagement and new business development


• Managing and developing key customer accounts


• Preparing and presenting quotations, negotiating rates, and maximising profitability


• Supporting the wider business in achieving revenue and margin targets

• Extensive transport and freight forwarding experience, with a strong commercial mindset


• Proven experience in a Supervisory role, or similar, within freight forwarding, and ready to step up in a more senior position


• Experience in successfully leading, motivating, and developing an operations team towards success


• Fully competent in all aspects training and coaching employees


• Excellent business acumen, along with an energetic and confident nature to drive staff towards success


• Strong understanding of UK continent customs requirements


• Strong sales and negotiation abilities, comfortable providing quotes and advising customers


• Hands-on approach with excellent problem-solving skills


• Able to communicate confidently with clients and colleagues


• Positive, team-focused attitude and desire to grow with the business

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