Operations Manager

Job Description – Operations Lead

Location: Manchester (M14)

Permanent | Part-Time

Salary: £45,000 pro rata

Role Overview

We are seeking an experienced and highly organised Operations Lead to oversee the smooth running of a busy care service. This is a key leadership role, ideal for someone with a strong background in care home management who is confident, proactive, and able to take ownership of operational performance. You will play a crucial role in ensuring compliance, maintaining high standards, and supporting both staff and service users, while helping to modernise and streamline processes.

Purpose of the Role

• Manage day-to-day operational and administrative functions


• Ensure compliance with CQC standards and policies


• Oversee financial processes and spending overview


• Support digitisation of systems


• Build relationships with stakeholders

Key Responsibilities

Operational Management

• Oversee daily operations


• Maintain policies, procedures, risk assessments


• Prepare for audits and inspections


• Manage safeguarding and ensure safety


• Ensure GDPR compliance

Financial Oversight (Non-Bookkeeping)

• Monitor payments in/out


• Oversee budgets and spend


• Work with administrator/bookkeeper


• Support funding processes

Leadership & People Management

• Manage administrator/bookkeeper


• Support wider team


• Build relationships with staff and families


• Communicate confidently


• Promote positive culture

Compliance & External Relationships

• Liaise with HR provider


• Build relationships with local authorities and commissioners


• Ensure regulatory compliance


• Support admissions and funding decisions

Service Improvement

• Lead digital transformation


• Improve efficiency


• Analyse data and reports


• Identify improvements

About You

• Experience in care home management is advantageous


• Strong leadership and communication skills


• Highly organised and proactive


• Tech-savvy


• Able to handle complex situations calmly

Qualifications & Requirements

• Level 5 relevant qualification


• Experience in care operations


• Knowledge of CQC and safeguarding


• Driving licence advantageous

Working Pattern

25 Hours per week Monday to Friday, flexible hours (e.g. 9:30am – 2:30pm)

Benefits

• Annual pay review (October)


• Christmas bonus


• Attendance bonus


• Free parking

Please contact Victoria

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