Operations Manager

About N3W ANGLE

N3W ANGLE was created by people who know what it means to get it wrong \- and how to turn it around.

We work with vulnerable young people at risk of exploitation, violence, and disengagement. Through mentoring, workshops, and sport, we help young people change how they think \- so they can re\-write their story.

Since 2024, we’ve worked with over 2,000 young people across Reading, partnering with schools, youth justice services and local authorities.

Our work is real. It’s relational. And it’s rooted in lived experience.

The Opportunity

We are looking for an Operations Manager to join our growing team.

This is one of the most important roles in N3W ANGLE.

While our mentors work directly with young people, this role makes sure everything behind the scenes runs smoothly \- referrals are managed, invoices are raised, safeguarding systems are maintained, staff are organised, and our partners receive the professional communication and reporting they expect.

This is not a traditional office role.

You will be part of a fast\-moving organisation working with vulnerable young people, schools, local authorities and partner agencies. You will need to be organised, proactive, calm under pressure, and genuinely committed to helping us build something meaningful.

Your work will allow the wider team to focus on what matters most \- supporting young people.

What You’ll Be Doing

You will take ownership of the day\-to\-day operations of N3W ANGLE across six key areas:

Referrals and service coordination

You will:

• Receive and manage referrals from schools, local authorities and partner agencies


• Log referrals and allocate young people to the right mentor or service


• Manage waiting lists and communicate with referral partners


• Track young people receiving support and flag capacity issues

Finance and administration

You will:

• Raise invoices to schools, commissioners and local authorities


• Track payments and follow up overdue invoices


• Support grant applications and funding submissions


• Help monitor budgets and financial reporting

Compliance and safeguarding systems

You will:

• Maintain safeguarding records and support compliance processes


• Ensure staff hold current DBS checks and relevant training


• Support GDPR and secure data management processes


• Keep policies, insurance and governance documents up to date

Partnerships and communication

You will:

• Act as a point of contact for schools, local authorities and partners


• Coordinate meetings, paperwork and service agreements


• Support reporting deadlines and commissioner communication


• Help maintain strong professional relationships across partner agencies

Reporting and impact

You will:

• Collect and organise data from programmes and mentoring delivery


• Help produce termly and annual impact reports


• Support presentations, reports and funding responses


• Support N3W ANGLE communications across social media, website content, and newsletters

Team and operational support

You will:

• Support diary management and programme scheduling


• Help onboard new staff, mentors and freelancers


• Coordinate training, CPD and team development


• Keep day\-to\-day systems and admin running smoothly

Who This Role Is For

This role is for someone who:

• Has experience in operations, administration, project management or service coordination


• Is highly organised and able to manage multiple moving parts


• Can communicate clearly and professionally


• Is confident managing systems, deadlines and competing priorities


• Understands the importance of safeguarding, confidentiality and professional boundaries


• Can work independently and use initiative


• Wants to be part of something with purpose

Experience in education, youth services, social care, local authority work, community services or a growing business would be a real advantage.

What Matters Most

We’re not just looking at qualifications.

We’re looking for someone who:

• Gets things done


• Notices the details


• Communicates well under pressure


• Brings structure to busy environments


• Can solve problems professionally and proactively


• Understands the importance of safeguarding and professionalism


• Wants to help build something that genuinely changes lives

This role is for someone who can take ownership, think ahead, use initiative, and become a trusted part of a growing team.

What You’ll Gain

• The opportunity to be part of a growing, high\-impact organisation


• A role with real purpose and visible impact


• Ongoing training and professional development


• Flexible working arrangements (where appropriate)


• Performance\-related bonus opportunities linked to business growth and success


• The opportunity to grow as N3W ANGLE grows


• A chance to help shape the future of an organisation doing meaningful work in the community

Safeguarding

N3W ANGLE is committed to safeguarding and promoting the welfare of children and young people.

All roles are subject to:

• Enhanced DBS checks


• Ongoing safeguarding training


• Strict professional conduct expectations

Pay: Up to £38,000\.00 per year

Application question(s):

• Do you hold a full UK driving licence and have access to a vehicle? (Yes/No)


• Describe a time you identified a gap or problem in an organisation's systems or processes and took steps to address it. What did you do and what changed as a result?

Experience:

• Youth work: 3 years (required)

Work Location: In person

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