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via indeed · 5 June 2026 ·1 day ago

Operations Manager

RAD Hotel Group

Cumnock Full-time

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Job Ref: RAD1254
Branch: Lochside House Hotel, Lodges and Spa
Location: Lochside House Hotel, Lodges and Spa, Cumnock
Salary/Benefits: Competitive Rate (DOE) Plus Tips and Benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 48
Posted date: 03/06/2026
Closing date: 05/07/2026

Operations Manager
Lochside House Hotel, Lodges and Spa
Full\-Time

We’re seeking an experienced Operations Manager to oversee day\-to\-day operations at Lochside House Hotel, ensuring smooth service, operational efficiency, and excellent guest experiences.

Lochside House Hotel is part of the award\-winning, family\-owned RAD Hotel Group. As a member of our management team, you will contribute to delivering exceptional service and ensuring a positive dining experience for our guests. You will have the chance to develop your skills in customer service, teamwork, and food and beverage service, all while working in a beautiful setting. If you are passionate about providing excellent service and are eager to learn, we encourage you to apply.

What You’ll Be Doing:
Overseeing daily operations to ensure smooth service and efficient workflows across all departments.
Leading, developing, and motivating the hotel management team.
Managing rotas, staffing levels, and ensuring cost controls are met.
Monitoring and acting on customer feedback to maintain exceptional service standards.
Ensuring operational procedures and company standards are consistently followed.
Ensuring compliance with health, safety, and company policies across all hotel operations.
What We’re Looking For:
Proven experience managing operations in a hotel or similar quality venue.
Strong communication skills with a professional and clear approach.
Motivated and results\-driven, with the ability to inspire and lead a team.
A strong customer service orientation with the ability to swiftly resolve issues and create memorable guest experiences.
Experience in managing costs and achieving business objectives in hospitality.
What We'll Offer You:
4\-weekly tips
Competitive Rate (DOE)
Weekly pay
Discount across all 8 RAD Hotel Group venues
Uniform provided
Staff meal on duty
Career progression opportunities
Birthday and length of service incentives

Set on the banks of Loch of the Lowes, with the Afton Hills as a backdrop, Lochside is a truly magnificent hotel. The incredible views of the surrounding Ayrshire countryside provide the hotel with an individuality that changes with the seasons.

A warm and welcoming atmosphere awaits you at Lochside House Hotel Spa Lodges, which sports wraparound terraces, landscaped gardens, ESPA luxury spa and renowned Afton restaurant.

Formerly a hunting lodge for the marquis of Bute and located in the heart of Burns country, the surrounding area offers lots to discover, see our local attractions leaflet for more information.

This listing is from indeed. View original listing ↗

Operations Manager

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