Operations Manager - Primary Care Clinics

Job Description:

Operations Manager \- Primary Care Clinics

Location: Nationwide, Hybrid role (in person with remote work option available)

Department: Operations

Reports to: Operations Lead, Hybrid Health

Type: Full\-time, Permanent

Start: Q2 2026

Role Overview

Webdoctor.ie is launching its first in\-person Primary Care clinics in Dublin—a best\-in\-class blend of in\-person primary care supported by our industry\-leading digital health platform. We are seeking a highly organised, hands\-on Operations Manager to support our Operations Lead in overseeing the end\-to\-end setup, launch, and operational running of our new physical clinic network (Merrion Sq, Cherrywood \& Swords).

This person will play a critical role in bringing our hybrid health clinic model to life. They will coordinate clinic setup, manage operational readiness, support day\-to\-day site performance, and act as the operational link between practice secretaries, clinicians, central teams, and senior management.

This is a role for someone who loves variety, thrives in early\-stage environments, and is comfortable being a “jack\-of\-all\-trades”—from analysing costs, to coordinating staff, to ensuring scalability of services as we grow.

Key Responsibilities

1\. Clinic Setup \& Launch

Support our Operations Lead in operational planning and execution for all clinic setup activities (fit\-out, IT, compliance readiness, staff hiring and onboarding).

• Coordinate staff, suppliers, and internal stakeholders throughout the build and pre\-opening phase.


• Establish operational workflows aligned with clinical governance, regulatory requirements, and Webdoctor’s digital model.


• Create and maintain clinic readiness checklists, risk registers, and launch plans.


• * Support the Practice Secretaries and clinical staff in preparing the clinics for opening.

Visit on\-site regularly to ensure smooth daily operations and adherence to our quality standards (including Health \& Safety and infection prevention guidelines).

• Monitor clinic utilisation, booking patterns, and patient flow, identifying operational bottlenecks and improvement opportunities.


• * Collaborate closely with the Practice Secretaries to manage staffing, bookings, clinical stock, and other day\-to\-day management tasks.

Assist the Operations Lead to track and report on key operational KPIs (capacity, costs, utilisation, cancellations, revenue).

• Assist with budget tracking, supplier cost control, and forecasting of clinic resource needs.


• * Evaluate operational efficiencies and propose improvements linked to cost, performance, or patient experience.

Identify areas to streamline operational workflows, reduce friction, and elevate the hybrid healthcare model experience.

• Document and refine SOPs to ensure consistency as we open additional clinics.


• Support future site evaluations and new clinic rollouts.


• * Ensure digital\-to\-physical integration is seamless—feedback to engineering/product teams on operational issues that could be improved through digital solutions.

Essential

Over 3 years’ experience in operations, project coordination, or general management—ideally in primary care or another healthcare setting.

• Strong organisational, logistical, and problem\-solving skills.


• Comfortable working hands\-on and independently in a fast\-moving setup environment.


• Strong numeracy skills—able to track costs, understand budgets, and interpret operational metrics.


• Excellent communication and stakeholder\-management abilities.


• * Availability for weekly on\-site presence across all sites.

• * Ability to juggle competing priorities and move between strategic planning and tactical tasks.

Experience launching or running a clinical site.

• Exposure to healthcare operations or regulated environments.


• Project management experience (formal qualification welcome but not required).


• * Comfort with digital tools (e.g., booking systems, spreadsheets, operational dashboards).

The opportunity to shape Ireland’s first fully integrated hybrid primary care clinic model.

• A varied, dynamic role with real ownership and visibility to senior leadership.


• Competitive salary, benefits and the chance to grow with the business as we scale additional clinics.


• * A mission\-driven environment focused on high\-quality, accessible healthcare powered by digital innovation.

• Salary \- €65,000 per annum


• Annual leave – 22 days


• Pension Contribution \- 3%


• Discounted Laya Healthcare (10%) and Dental Plans 50%


• Free Webdoctor appointments for you and immediate family


• Tax Saver Travel Tickets


• Bike to work scheme


• Free access to Laya's digital gym


• 24 hour free and confidential Employee Assistance Programme


• Virtual Sports and Social Group with active CSR campaigns


• Time off in lieu scheme for extra hours worked


• Access to Skillnet and Learnupon courses.

This listing is from indeed. View original listing ↗