Operations Manager

Operations Manager

Holbrook Manor \& Spa

Location: Holbrook, Somerset
Job Type: Full\-time, Permanent

Hours : 48 H Per week

Holbrook Manor \& Spa is a luxury countryside manor offering boutique accommodation, spa facilities, weddings, and events. We are looking for an experienced Operations Manager to oversee the day\-to\-day running of the business and support the delivery of outstanding guest experiences.

The Role

As Operations Manager, you will take responsibility for the smooth operation of the hotel, spa, food \& beverage, and events. Working closely with the General Manager, you will lead teams, maintain high standards, and ensure exceptional service across all departments.

Key Responsibilities

• Oversee daily operations across hotel, spa, food \& beverage, and events


• Lead, manage, and develop department managers and teams


• Ensure high standards of guest service and operational excellence


• Manage staffing levels, rotas, training, and performance


• Oversee health \& safety, compliance, and operational procedures


• Support weddings, events, and private functions


• Handle guest feedback and resolve issues professionally

• Proven experience in a senior hospitality management or operations role


• Strong leadership and people\-management skills


• Experience managing multiple departments


• Highly organised with excellent attention to detail


• Confident, professional, and guest\-focused


• Flexible to work evenings, weekends, and peak periods

What We Offer

• Competitive salary


• Stunning manor house and spa working environment


• Supportive senior management and ownership


• Staff discounts and benefits


• Opportunity to make a real impact within the business

How to Apply

Apply with your CV and a brief covering statement outlining your suitability for the role.

Job Type: Full\-time

Pay: £40,000\.00\-£45,000\.00 per year

Benefits:

• Bereavement leave


• Company events


• Company pension


• Discounted or free food


• Employee discount


• Free parking


• On\-site gym


• On\-site parking


• Referral programme


• Sick pay

Education:

• Diploma of Higher Education (preferred)

Experience:

• Operations management: 2 years (preferred)

Licence/Certification:

• Personal Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

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