Operations Manager (OCC/Dispatch department)

Main Objectives

• Fresh ideas, a new way of working, thinking outside the box and embracing change are what we are looking for. We are a company big enough to deliver but still small enough to care.


• Reporting to the station Airside Manager, The Operations Manager is responsible for managing operations activities on shift and the safety and welfare of the staff.


• Ensuring the highest delivery of services to Fenix/Red Handling group airlines is consistent, professional, safe, and secure.

• Responsible for coordinating day\-to\-day operations activities and follow\-up of quality delivery failures on.


• Pro\-activate management in shift planning and adapting to the needs of our customer's schedules is vital in this role.


• Cost\-sensitive approach to resource planning handling is key to success; identifying lean processes and out\-of\-the\-box ideas that will set us apart.


• Represent the company at various meetings, key stakeholders, airport third\-party meetings or as requested


• To ensure service level agreements are met to provide the highest level of service offered to our customers.


• Delay management, ensure correct codes are used and root causes are identified.


• Implement standard SOP's and operating standards to help showcase Fenix as a growing ground handling company that can be recognised by its standard of work and delivery.


• Create a great place to work through recognition and communicating with the team by role modelling the company's Ethos of employee value.


• Work with the training team to create training plans to cover operation and future development of the team.


• Deliver consistently high department standards through robust routines and processes, delivering operational excellence and responsible for the safety and welfare of the operations employees.


• Identifying any inefficiencies at stations driving unnecessary costs or impacting quality delivery.


• Responsible for the performance management and development of the OPS and dispatch Agents.


• Build and develop stakeholders' relationships across the Airport.


• Develop new processes and ways of thinking to make Fenix "stand out" in terms of quality delivery.


• Reporting of accidents, incidents and near misses as per company policy.


• Complete department audits, covering flight files and processes.


• Manage station schedules and communicate changes as they happen.

• Minimum 3\-5 years of experience in a management role in ground handling.


• Proven leadership skills and the ability to manage a diverse multinational workforce.


• Ability to develop and implement the strategic program.


• Proven ability to build and maintain confident stakeholder relationship


• Experience in Business Continuity, incident, and crises management


• Have the right to live and work in the UK


• Fluent in English \- written and spoken


• Analytical reasoning skills related to process and value chain systems

Pay: £50,000\.00\-£60,000\.00 per year

Benefits:

• Company pension


• On\-site parking


• Private medical insurance

• Gatwick Airport, West Sussex: reliably commute or plan to relocate before starting work (required)

• leadership OCC/Dispatch: 3 years (required)

• trainer (preferred)

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