Operations Manager
We are a friendly, forward thinking rural dispensing GP surgery in South Somerset committed to delivering excellent patient care. We are a training practice and are looking to recruit an enthusiastic and motivated operations manager to join our supportive and friendly team. This is an exciting opportunity to play a key role in the day to day running of our practice and to deputise for the practice manager when required.
We operate over two sites, our main purpose\-built surgery is at Milborne Port Surgery and our branch surgery is at Templecombe surgery. Both sites dispense medications to patients.
The Role
As our Operations Manager, you will oversee the day‑to‑day running of the practice, ensuring that the practice continues to deliver safe, efficient, and high\-quality patient‑centred care. Your role will involve working closely with the GP partners, Practice Manager and department team leads
Key areas of responsibility include:
- Operational leadership across reception, administration, and workflow teams
- HR management including recruitment, rotas, appraisals, and staff development
- Regulatory compliance with CQC, safeguarding, infection control, and GDPR
- Financial support: processes, budgets, claims, and cost‑control
- Patient experience improvement including complaints handling and access optimisation
- Digital and IT systems management including EMIS Web, telephony, and reporting (working with the surgery IT lead)
- Service development aligned with NHS priorities and practice goals
We are looking for an individual who has:
- Experience in a senior administrative or management role
- Strong leadership, organisational and communication skills
- Confidence in managing people, performance, and change
- Strong problem‑solving and organisational skills
- Excellent communication skills and the ability to build trust with staff, patients, and clinicians
- The ability to work well in a fast‑paced environment with competing priorities
- A management qualification (ILM, CIPD) or experience in a GP practice (desirable but not essential)
What We Offer
- A supportive, collaborative team environment
- Opportunities for professional development
- Involvement in shaping the future of the practice
- A role where your leadership directly improves patient care
Working Conditions
- Full‑time, typically Monday–Friday.
- Occasional extended hours for meetings, audits, or urgent operational issues.
- Work closely with the surgery staff \& external providers to ensure high quality patient centred care
Key Outcomes for Success
- Smooth day‑to‑day operations
- High patient satisfaction
- Strong staff morale and retention
- Compliance with all regulatory standards
- Efficient financial performance
- Continuous improvement in access and service delivery
Person Specification – Operations Manager
Essential
Good Standard of education with excellent literacy and numeracy skills
Experience of working with the general public
Excellent leadership skills
Excellent communication skills
Ability to motivate and train staff
Excellent time management skills
Ability to priortise, delegate and work to tight deadlines within a fast paced environment
Excellent IT skills
EMIS Web / System One experience desirable
Proven problem solving skills
Able to implement and embed policy and procedure
Personal Qualities
Excellent interpersonal skills
Ability to use initiative and judgement
Forward thinker with a 'solution' focused approach
Ability to motivate teams, enhance morale and maintain a positive working environment
High levels of integrity and loyalty
Ability to be sensitive and empathetic
Ability to work under pressure
Other requirements
Flexibility to work outside core hours
Disclosure Barring Service (DBS) check
Ability to maintain confidentiality at all times
Full UK Driving Licence
Desirable
Educated to A\-level/equivalent or higher with relevant experience
Leadership and / or management qualification
Experience of working in a healthcare setting
Experience of managing multidisciplinary teams
Experience of performance management including appraisals, staff development and disciplinary procedures
Experience of project management
Experience of working within the NHS
Experience of health and safety
EMIS Web / System One experience
Pay: £33,000\.00\-£40,000\.00 per year
Benefits:
- Company pension
- Free parking
- On\-site parking
- Sick pay
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