Operations Manager

Makeney Hall Hotel is looking for an experienced and hands\-on Operations Manager to support the day\-to\-day running of the hotel and help drive standards across the business.

This is a key management role covering front office, housekeeping, food and beverage, weddings, events, conferences, and general guest operations. The successful candidate will need to be confident leading teams, managing service standards, handling guest issues, and ensuring departments work together properly.

We are looking for someone organised, proactive, commercially aware, and comfortable managing multiple priorities in a busy hospitality environment.

Experience in hotels, restaurants, weddings, events, conferences, and a busy F\&B department is essential.

The role is supported by the company’s accounting and finance teams, who assist with strategy, budgeting, payroll, and supplier processes. The directors are also actively involved in the business and provide support with decision\-making and operational direction.

Key Duties and Responsibilities

• Oversee daily hotel operations across reception, housekeeping, F\&B, events, and guest services


• Lead, support, and supervise department heads and team members


• Maintain high service standards across all areas of the hotel


• Support weddings, events, conferences, restaurant service, and busy operational periods


• Manage staff rotas and schedules to ensure productivity while supporting staff wellbeing


• Handle guest feedback, complaints, and service recovery professionally


• Improve communication and coordination between departments


• Train, coach, and develop team members


• Monitor operational performance and identify areas for improvement


• Support sales, upselling, merchandising, and revenue\-generating opportunities


• Work with the accounting department regarding payroll, supplier payments, and reporting


• Ensure policies and procedures are followed consistently


• Maintain health and safety, food safety, licensing, and compliance standards


• Help create a positive working environment with clear expectations and accountability

• Previous management experience within a hotel, restaurant, or similar hospitality environment


• Strong experience in weddings, events, conferences, and F\&B operations


• Confident managing teams across multiple departments


• Strong leadership skills with the ability to motivate staff and manage performance


• Excellent communication skills, both verbal and written


• Good organisational and administrative skills


• Ability to manage rotas, staffing levels, priorities, and daily operational pressures


• Commercial awareness, with an understanding of sales, revenue, costs, and guest experience


• Proficient with hotel systems, PMS, and EPOS systems such as Guestline, Opera, or similar


• Comfortable using IT systems, reports, data, and new interfaces


• Able to manage several tasks or projects at once while maintaining attention to detail


• Calm, practical, and solution\-focused under pressure

The ideal candidate will be a visible and hands\-on manager who is happy to be on the floor, supporting teams and dealing with issues as they arise.

You should be confident enough to make decisions, organised enough to keep departments aligned, and experienced enough to understand the pressures of running a hotel with rooms, F\&B, weddings, conferences, and events.

This role would suit someone who wants to make a real impact within a hotel operation and help improve standards, team performance, and guest experience.

Benefits

• Senior operational role within a growing hotel business


• Active support from directors and senior management


• Support from accounting and finance teams


• Opportunity to influence standards, systems, and team structure


• Varied, hands\-on role across all areas of the hotel


• Competitive salary depending on experience

• Full\-time


• Weekend availability required, for weddings, events, and busy hotel periods

Required:

• Hotel, restaurant, or hospitality management experience


• Weddings, events, conferences, and F\&B experience


• Team management experience


• Experience with PMS/EPOS systems such as Guestline, Opera, or similar

Makeney Hall Hotel, Derbyshire

Salary: £34,000 upwards annually, depending on experience

Pay: From £34,000\.00 per year

Benefits:

• Discounted or free food


• Free parking


• Pay rise

This listing is from indeed. View original listing ↗