Operations Manager - Integrated Communications Intelligence (ICI) Operations

Details
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Reference number

464740

Salary

£55,575* This role attracts a Special Duty Bonus Payment (SDBP) up to £1,400 per annum.

• Roles based in London will receive an additional London Weighting (per annum) of £4,218\.


• This role attracts a SPOT Rate salary. SPOT Rate offers a progressive increase in pay to reflect the skills and experience of the Officer.

A Civil Service Pension with an employer contribution of 28\.97%
GBP

Job grade

Senior Executive Officer
NCA Grade 3 / Police Inspector / Chief Inspector### Contract type

Permanent### Business area

NCA \- Intelligence### Type of role

Intelligence### Working pattern

Full\-time### Number of jobs available

3
Contents
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• Location


• About the job


• Benefits


• Things you need to know


• Apply and further information

Location
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London, WarringtonAbout the job
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Job summary

The Operations Manager within Integrated Communications Intelligence (ICI) Operations plays a critical role in delivering intelligence\-led responses to Serious and Organised Crime (SOC). Operating at the forefront of covert communications data collection under the Investigatory Powers Act 2016, the role ensures the timely delivery of high\-quality intelligence to support operational decision\-making across the NCA, UKIC and law enforcement partners. This is a fast\-paced, high\-impact position requiring strong leadership, operational oversight and collaboration across a complex and evolving intelligence environment.

Job description

The Operations Manager leads and delivers operational activity within Integrated Communications Intelligence (ICI) Operations, a key function of the NCA’s Intelligence Directorate. The role supports the UK’s response to Serious and Organised Crime (SOC) through the lawful collection, analysis, and dissemination of communications intelligence.

Operating in a dynamic, sensitive, and fast\-paced environment, you will ensure intelligence capabilities are effectively deployed to provide timely, accurate, and actionable insight to operational partners. This includes close collaboration with NCA Investigations, intelligence colleagues, the UK Intelligence Community (UKIC), and wider law enforcement partners.

You will lead and manage a team of Intelligence Officers, delivering operational activity across a complex portfolio. The role involves enabling the lawful collection, assessment, and dissemination of time\-critical intelligence, ensuring NCA collection resources are directed at the most serious criminal threats in the UK and overseas. This work directly contributes to the disruption of criminal activity, including drugs and firearms trafficking, money laundering, organised immigration crime (OIC) and child sexual abuse.

Working within a covert and sensitive environment, you will manage operational risk, including threats to life, firearms\-related activity, and crimes in action, while ensuring adherence to legal and compliance frameworks. You will also represent ICI in internal and external forums, manage tasked caseloads, and build strong working relationships across teams and partner organisations.

This is an excellent opportunity for a motivated individual with strong leadership skills to operate in a high\-impact, operational role.

Please note: Due to the nature of the work and systems involved, this role is fully office\-based and does not support hybrid working. Candidates based in our London office will require DV (Enhanced) on entry.

Duties and Responsibilities

Strategic Tasking \& Prioritisation \- Lead and direct intelligence collection and assessment activities, ensuring they are prioritised and aligned to organisational and strategic objectives. Ensure intelligence requirements are appropriately tasked and coordinated across ICI Operations to maximise operational impact.

Risk \& Threat Management \- Identify, assess, and manage responses to current, emerging, and evolving threats to the public, government, national security, and law \& order. Ensure risks are proactively mitigated and managed in accordance with agency policies, legal frameworks and operational priorities.

Operational Delivery \& Compliance \- Deliver operational outcomes within a fast\-paced and complex environment, ensuring adherence to Agency policy, standard operating procedures and relevant legislation. Maintain oversight of operational activity to ensure lawful, ethical and secure execution at all times.

Intelligence Leadership \& Oversight \- Provide leadership and specialist guidance in relation to Intercept intelligence, ensuring effective coordination of activity. Promote and embed best practice in intelligence collection, exploitation and dissemination.

Performance \& Quality Management \- Allocate work across ICI Operations and monitor delivery to ensure outputs meet required standards for quality, accuracy and timeliness. Ensure all operations, outputs and projects align with strategic objectives and the NCA Control Strategy.

People Management \& Capability Development \- Ensure staff have the appropriate knowledge, skills, tools, and training to perform effectively. Manage performance, support professional development and build capability within the team.

Leadership \& Culture \- Lead by example to embed NCA values, culture, and professional standards within ICI Operations. Foster a collaborative, inclusive and high\-performing team environment focused on operational excellence.

Person specification

Experience of Handling Sensitive Intelligence \- Significant experience working with sensitive intelligence material, applying appropriate handling, security and governance standards. Ability to lead and manage Intelligence Officers. and safeguard intelligence integrity.

Knowledge of Relevant UK Legislation \- Sound working knowledge of UK legislation relevant to intelligence and law enforcement activity (e.g. Investigatory Powers Act 2016\) to ensure legal compliance and maintain the Agency’s licence to operate.

Risk Management \& Decision\-Making \- Demonstrates strong ability to prioritise competing demands, assess risk and make effective decisions in a fast\-paced operational environment. Regularly reviews and adapts priorities in response to changing threats and pressures.

Communication \- Communicates clearly, confidently, and professionally both verbally and in writing. Adapts communication style to influence and inform a wide range of stakeholders across all levels.

Relationship Management \- Builds and maintains effective working relationships with internal and external stakeholders, influencing outcomes to support operational and organisational objectives.

Organisation \& Planning \- Effectively plans and manages workload, working to direction where required and ensuring delivery against deadlines and operational priorities.

IT Skills \- Competent in the use of core IT systems, including Microsoft Office (Word and Excel), with the ability to manage and present information accurately.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership


• Communicating and Influencing


• Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:

• Makes effective, timely decisions by assessing risk and prioritising competing demands in a fast\-paced operational environment, adapting approach as threats and pressures evolve.


• Demonstrates sound knowledge and understanding of relevant UK legislation (e.g. Investigatory Powers Act 2016\), applying this effectively to ensure lawful decision\-making, compliance, and the maintenance of the Agency’s licence to operate.


• Demonstrates experience of handling sensitive intelligence material, applying security, handling and governance standards to maintain integrity. Leads and manages staff to ensure compliance, accuracy and the secure delivery of intelligence outcomes.

Benefits
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Alongside your salary of £55,575, National Crime Agency contributes £16,100 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.

If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).

Other benefits include:

• Flexible working, including flexi\-time, compressed hours and job sharing (in line with business requirements)


• Family friendly policies, notably above the statutory minimum


• Learning and Development opportunities


• Interest free loans and advances, including season tickets, childcare and rental deposits


• Housing schemes \- Key Worker status


• Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway , Edenred and Blue Light Card schemes.


• Staff support groups/networks


• Sports and social activities, including membership to the Civil Service Sports Council (CSSC)

Further information is available on the NCA Website.

Things you need to know
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Artificial intelligence

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