Operations Manager (Hard Services Bias)

Operations Manager

Newly Refurbished Commercial Building

A leading property consultancy is seeking an experienced Operations Manager to lead hard services and operational delivery at a flagship commercial development in the City of London.

This newly refurbished, all-electric trophy asset comprises over 300,000 sq ft of prime workspace, premium occupier amenities and destination food & beverage offerings, delivering a best-in-class environment for a diverse occupier base.

Working as part of an on-site management team, you will take responsibility for the day-to-day operational management of the property, ensuring the highest standards across engineering services, statutory compliance, health & safety and occupier experience.

Key Responsibilities

• Lead all hard services operations across the estate


• Ensure full statutory compliance and health & safety governance


• Manage M&E operations, plant performance and technical service delivery


• Oversee contractor and supply chain performance to ensure best-in-class service standards


• Support ESG initiatives and lifecycle planning across the asset


• Manage planned and reactive maintenance programmes


• Assist with service charge budgeting


• Build strong relationships with occupiers, clients and key stakeholders


• Support operational aspects of tenant fit-outs, mobilisation and occupation


• Maintain accurate compliance records, asset registers and operational documentation


• Proactively manage operational risk, crisis management and business continuity procedures

About You

• Strong technical background within commercial property operations or facilities management


• Proven experience managing hard services within a high-profile commercial environment


• Excellent knowledge of statutory compliance, health & safety and building systems


• Experience managing contractors and specialist service partners


• Strong understanding of M&E and operational best practice


• Commercially aware with experience supporting service charge and budget management


• Confident communicator with strong stakeholder and occupier engagement skills


• IOSH, NEBOSH or relevant technical qualifications advantageous

This is an excellent opportunity to join a market-leading organisation and play a key role in the operation of one of a premier commercial assets.

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