Operations Manager (Guest Accomodation)

Marlin operates a premium collection of Serviced Apartments, Hotels, and Aparthotels across central London and Dublin.

As we continue to grow rapidly, we are seeking a Serviced Apartment Manager to join our dynamic team. This role involves ensuring the smooth operation of our property and delivering remarkable service to our guests. Reporting directly to the Area Manager, you will be overseeing day\-to\-day operations and maintaining high standards.

This is a fantastic opportunity to join a thriving company with plenty of room for career progression.

Essential Experience

• Experience in a supervisory or managerial role in reception within the hospitality industry, in either serviced apartments or hotels.


• Strong leadership skills with the ability to motivate and inspire a team to deliver exceptional service.


• Clear communication skills, enabling you to effectively manage relationships cross departments


• Understanding the current market and an idea of our competitors


• Excellent attention to detail, organising skills, and the ability to multitask in a fast\-paced environment.


• Knowledge of Opera is preferred

Key Responsibilities

• Oversee the general day to day management of the front office, including guest services, housekeeping, maintenance and administrative task.


• Managing administrative tasks such rostering, payroll, invoicing and ordering


• Collaborate with the management team to develop and implement strategies to improve guest satisfaction, streamline operations, and increase revenue.


• Ensure adherence to company policies, procedures, and safety standards by all staff members.


• Play a vital role in recruiting, training, and evaluating staff performance to maintain a skilled and motivated team.


• Effectively resourcing your department with the right people in the right place at the right time with the right tools to get the job done


• Establish strong, personable relationships with guests and team members


• Handling and resolving problems in a timely fashion


• Stay updated on industry trends, competitor activities, and guest feedback to recommend improvements and maintain a competitive edge.

This Job Description provides a concise overview of primary responsibilities. However you will be expected to undertake various tasks as needed by the company.

Benefits:

• Annual Summer \& Winter Party


• Additional annual leave per year of service


• Paid Day Off on your Birthday


• Paid Day Off for Charity Work


• Free Eye Test Voucher


• Refer a Friend Scheme


• £5 voucher for any guest facing roles when you receive a named feedback review


• Cycle to Work Scheme


• Perks at Work Access

Marlin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Job Type: Full\-time

Pay: £32,000\.00\-£45,000\.00 per year

Application question(s):

• Have you worked in a Hotel or Serviced Apartment before?

Experience:

• Management: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

This listing is from indeed. View original listing ↗