Operations Manager

Role Overview

The Operations Manager is responsible for the smooth day\-to\-day running of the studio. This role oversees scheduling, customer experience, staff coordination, and facilities, ensuring all operations run efficiently and to a high standard. This is an in\-person, hands\-on role requiring strong organisation, communication, initiative, and problem\-solving skills, with the ability to manage multiple priorities in a dynamic environment.

Key Responsibilities

Studio Operations

• Manage and maintain the studio schedule across classes, private sessions, and events


• Coordinate instructor and staff schedules, including class coverage and substitutions


• Oversee booking systems, ensuring accuracy and resolving scheduling issues


• Communicate schedule changes, cancellations, and updates to members


• Write and maintain operational processes and standard operating procedures


• Oversee front desk workflows and ensure tasks are completed effectively

• Manage all customer communications (email, social media, and in\-person)


• Manage inquiries, bookings, and general support requests


• Handle membership management, including payments, changes, and troubleshooting


• Resolve customer issues and feedback in a professional and timely manner


• Ensure a high standard of service and a welcoming studio environment


• Support community engagement and positive member relationships


• Support outreach initiatives to attract new clients, partnerships, and business opportunities


• Create and distribute the newsletter, ensuring timely and engaging communication with members

• Oversee studio cleanliness, organisation, and overall readiness


• Coordinate cleaning schedules and maintain supply levels


• Manage inventory of equipment, safety gear, and studio supplies


• Track equipment usage and coordinate repairs or replacements


• Ensure regular maintenance and safety checks are completed


• Liaise with external vendors or building management as needed

• Support hiring, onboarding, and training of staff


• Coordinate team schedules and ensure adequate coverage


• Maintain clear communication of procedures and expectations


• Support performance management and address any staff\-related issues


• Foster a positive, professional, and inclusive team environment

• Support billing, invoicing, and payment processes


• Monitor and follow up on failed or outstanding payments


• Assist with payment and staff documentation


• Maintain accurate records and support basic financial tracking


• Support grant\-related administration, including writing grant applications and letters of support where required

• Support the planning and coordination of workshops, events, and studio activities


• Assist with scheduling, logistics, and participant communication


• Coordinate studio rentals and external bookings


• Ensure events run smoothly from an operational perspective

• Provide general operational support across the business as needed, adapting to evolving studio priorities and ad hoc tasks

• Minimum 1 year experience managing or supporting operations in a boutique fitness studio or similar environment


• Strong organisational and time management skills


• Excellent communication and interpersonal abilities


• Ability to multitask and manage competing priorities in a fast\-paced setting


• Strong attention to detail and problem\-solving skills


• Experience with scheduling or booking systems (preferred)


• Proven customer service experience


• Comfortable using digital tools and systems


• Proficiency in tools such as Canva, Google Suite, Mariana Tek (or similar booking systems), Sage (or similar accounting software), and Squarespace (or similar website builders)

• Part\-time (25 hours/week), Monday \- Friday, 12:30 PM–6:00 PM, with flexibility based on business needs


• Combination of administrative and on\-site operational responsibilities


• Flexibility to support occasional evenings or weekends


• This is a one\-year contract with the potential to be extended.

Pay: €21,000\.00 per year

Expected hours: 25\.0 per week

Work Location: In person

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