Operations Director

We are seeking an experienced and strategic Operations Director to lead and drive operational excellence across our Fire \& Security division. This is a senior leadership role focused on improving performance, enhancing engineer productivity, and ensuring the successful delivery of projects and services across the business.

The ideal candidate will have a strong background in the Fire \& Security industry, with proven experience managing operations, leading teams, and delivering continuous business improvement.

Key Responsibilities

• Provide strategic leadership and develop operational plans aligned with company growth objectives.


• Oversee the successful delivery of Fire \& Security projects and services, including fire alarms, CCTV, access control, and related systems.


• Drive process improvement initiatives to increase operational efficiency, engineer productivity, and overall service performance.


• Analyse field operations and implement effective scheduling, routing, and resource management systems to optimise engineer performance.


• Lead procurement and supply chain strategies to ensure cost\-effective purchasing and timely availability of materials and equipment.


• Maintain high standards of customer service, ensuring projects are delivered on time, within budget, and to client expectations.


• Use data, analytics, and KPIs to monitor operational performance, identify trends, and support informed decision\-making.


• Build, lead, and develop a high\-performing operations team, promoting a culture of accountability, innovation, and continuous improvement.


• Work closely with senior leadership to support business objectives, profitability, and long\-term operational growth.

Requirements

• Proven leadership experience within the Fire \& Security industry.


• Strong operational and project delivery background across Fire \& Security systems.


• Demonstrated ability to improve processes, productivity, and service delivery.


• Excellent leadership, communication, and organisational skills.


• Commercially aware with strong problem\-solving and decision\-making abilities.


• Experience managing operational KPIs, budgets, and performance metrics.


• Results\-driven with a proactive and strategic mindset.

This is a pivotal role for a motivated and ambitious leader looking to make a significant impact within a growing Fire \& Security business.

Job Type: Full\-time

Pay: Up to £50,000\.00 per year

Benefits:

• Free parking


• On\-site parking

Work Location: In person

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