Operations Coordinator

Operations Coordinator
Full\-time based in Edinburgh and the surrounds

Organised? Sharp? Love spinning lots of plates and keeping businesses running smoothly?

We’re looking for an exceptional Operations Coordinator to become a key part of our growing group of businesses.

You’ll be at the centre of the day\-to\-day operations across multiple fast\-moving businesses — helping manage customer communication, bookings, scheduling, administration, operational support, and keeping standards high across the group.

Our businesses currently include:

• Macplants Garden Centre


• JDS Gardening


• Gifford House


• The Christmas Hut

…and we’re launching even more brands this year.

We need someone highly organised, commercially aware, confident with customers, and capable of handling pressure professionally.

The Role

You’ll work across multiple businesses supporting the operational side of the company.

One moment you may be helping coordinate hotel bookings and guest communication, the next supporting scheduling for teams, handling supplier calls, managing diaries, or helping solve operational issues across the group.

You’ll effectively become the “go\-to” person who helps keep everything moving properly.

Day\-to\-day responsibilities include:

• Answering phones and managing customer enquiries


• Handling emails and WhatsApp communication


• Supporting hotel reservations and guest communication


• Coordinating diaries, bookings, and scheduling


• Managing operational admin across the group


• Supporting management teams with day\-to\-day operations


• Assisting with supplier communication and ordering


• Monitoring inboxes and ensuring tasks are actioned quickly


• Helping coordinate staffing, appointments, and logistics


• Maintaining high customer service standards at all times


• Supporting reception and front\-of\-house style responsibilities where needed


• General problem solving and operational support

This is a fast\-paced role where priorities can change quickly, so adaptability and strong organisation are essential.

Who We’re Looking For

We’re looking for someone switched\-on, professional, and highly capable.

You should:

• Be extremely organised and detail\-oriented


• Be confident communicating with customers and staff


• Thrive in busy, fast\-moving environments


• Be proactive and able to solve problems independently


• Be confident using computers, systems, and software


• Be reliable, calm under pressure, and highly professional


• Have excellent time management skills

Strongly Preferred

• Previous hotel, hospitality, or reception experience


• Experience in operations, administration, or coordination roles


• Experience handling bookings or scheduling systems


• Customer service experience


• Multi\-site or multi\-business experience

A full driving licence and access to transport is essential, as the role operates across multiple sites and businesses.

Pay \& Hours

• Full\-time, permanent


• Salary dependent on experience between £30,000 and £31,000


• Based across Edinburgh and the surrounds.

Why Join Us?

We’re a fast\-growing group of ambitious businesses with big plans.

This role gives you genuine variety, responsibility, and the opportunity to become a hugely important part of the business as we continue expanding.

No two days are the same here.

If you enjoy organisation, people, operations, and helping businesses run properly — we’d love to hear from you.

Pay: £30,000\.00\-£31,000\.00 per year

Benefits:

• Company pension


• Free parking


• On\-site parking

Application question(s):

• Do you have your own car and driver's licence? (The company will pay mileage)


• Do you have experience in the hotel or guest house industry?


• Are you available for a video call interview on Friday 22nd or Friday 29th between 7am and 11am?

Let us know your email address.

Work Location: In person

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