Operations & Content Assistant

Operations \& Content Assistant

Location: Radcliffe, Greater Manchester

Hours: 25–40 hours per week

Job Type: Permanent

Schedule: Monday to Friday with regular Saturday working required

Salary: Competitive and dependent on experience

About Us

We are a growing healthcare services company operating clinics across the United Kingdom. Due to continued expansion, we are looking for a reliable, organised and proactive individual to join our Radcliffe office.

This is a long\-term opportunity for someone who enjoys a varied role and wants to become an important part of a growing business. The successful candidate will initially work between 25 and 40 hours per week depending on experience, skill set and availability, with opportunities for increased responsibility and hours in the future.

The Role

This is a varied position that combines administration, customer service, office management, social media support and business development.

No two days will be the same, and the successful candidate will be expected to assist across multiple areas of the business.

Responsibilities include:

• Answering inbound telephone calls and responding to enquiries


• Making outbound calls to customers, partners and business contacts


• General administration and data entry


• Managing emails and office correspondence


• Supporting business development activities


• Contacting local businesses and organisations to introduce our services


• Attending team meetings and assisting with implementation of projects


• Maintaining office organisation and cleanliness


• Carrying out a thorough office clean at least once per week


• Supporting management with day\-to\-day operational tasks


• Assisting with new projects and growth opportunities as they arise

Social Media \& Content Creation Responsibilities

A key part of this role will involve helping grow the company's online presence through regular content creation.

Responsibilities include:

• Recording TikTok videos, Instagram Reels and YouTube Shorts


• Assisting with content ideas and content planning


• Recording educational, promotional and behind\-the\-scenes content


• Basic video editing using mobile apps or simple editing software


• Uploading content to company social media accounts


• Providing content to our social media and marketing team


• Helping ensure a consistent flow of content is produced each week

We are not looking for a professional videographer or content creator. However, applicants must be comfortable recording videos, editing basic short\-form content and uploading content regularly.

Previous experience creating content for TikTok, Instagram Reels, YouTube Shorts or similar platforms is required. Personal Social accounts experience is fine.

Essential Requirements

• Excellent communication skills


• Strong telephone manner


• Good organisational skills


• Ability to work independently and manage workload effectively


• Reliable and punctual


• Good computer literacy


• Positive attitude and willingness to learn


• Ability to multitask and work in a fast\-paced environment


• Previous experience creating or managing social media content


• Comfortable recording and editing short\-form videos

Desirable Requirements

• Previous administration experience


• Previous customer service experience


• Experience making outbound calls


• Experience in sales or business development


• Healthcare administration experience


• Full UK driving licence

What We Offer

• Long\-term stable employment


• Opportunity for progression within a growing company


• Varied and interesting workload


• Supportive working environment


• Ongoing training and development


• Opportunity to take on additional responsibilities over time

Application Process

To help us identify candidates who are genuinely interested in the role and possess strong communication skills, our recruitment process consists of several stages.

Stage 1 – Application

Please submit:

• An up\-to\-date CV


• A cover letter explaining why you are interested in the role and why you believe you would be a good fit

Stage 2 – Video Introduction

Shortlisted candidates will be invited to submit a video (approximately 5–10 minutes) covering:

• An introduction to yourself


• Your previous work experience


• Why you are interested in joining our company


• What skills and qualities you would bring to the role


• Your long\-term career goals

Stage 3 – Interview

Successful candidates may then be invited to attend an interview either in person at our Radcliffe office or remotely.

Stage 4 – Skills Assessment

Depending on the applicant's experience and background, candidates may be asked to complete practical assessments relating to administration, communication, organisation, customer service, social media content creation, computer skills or problem solving.

Applicants may also be asked to provide examples of social media content they have previously created or managed.

Screening Questions

• Why are you interested in this role?


• How many hours per week are you available to work?


• Are you available to work Saturdays?


• Do you have previous administration experience?


• Do you have experience making outbound calls?


• What experience do you have creating content for TikTok, Instagram Reels or YouTube Shorts?


• What editing software or apps have you used previously?


• How long is your commute to our Radcliffe office?


• What do you believe makes you a strong candidate for this position?

Ideal Candidate

We are looking for someone who is dependable, hardworking, professional and eager to contribute to a growing organisation. The successful candidate will be comfortable supporting multiple areas of the business and will take pride in helping the company continue to develop and improve.

This role would suit someone who enjoys administration, customer interaction, business development and social media content creation, and who is looking to build a long\-term career within a growing company.

Pay: £24,784\.00\-£26,000\.00 per year

Benefits:

• Free parking


• On\-site parking

Application question(s):

• Please use this opportunity to share any examples of video content you have previously created.

This could include:

TikTok videos
YouTube Shorts
Instagram Reels
Facebook videos
Personal or work\-related social media accounts
Any content you have filmed, edited or uploaded yourself

Feel free to provide links to your TikTok, YouTube, Instagram or Facebook profiles where relevant.

We are not looking for professional content creators or social media experts. We simply want to see that you have some experience creating, editing or uploading short\-form video content and are comfortable using social media platforms.

Work Location: In person

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