Operations Assistant Manager

About the Role

We are looking for a highly organised and resilient Assistant Operations Manager to support our Operations Manager and installation teams. This is a fast\-paced, hands\-on role at the centre of the business, where priorities shift quickly and clear, direct communication is the norm. You will be working in a straight\-talking, trade\-driven environment alongside experienced installers and site teams.

This is not a purely administrative role. We are looking for someone who wants to become an operational leader within a growing business.

This role is best suited to someone who can handle pressure, take direct instruction, stay calm when things change, and earn respect through reliability, efficiency and a strong work ethic.

Career Progression

For the right individual, this role offers a genuine opportunity to progress into a more senior Operations Management position as the business continues to grow. We are looking for someone who wants to build a long\-term career, take on increasing responsibility, and play a key role in improving the efficiency and performance of our operations.

Key Responsibilities

· Manage DBS (criminal record check) processes.

· Prepare and print installation job files.

· Act as first point of contact for customer queries and complaints.

· Support team leaders by coordinating deliveries and resolving on\-site issues.

· Liaise with suppliers and contractors to ensure timely service.

· Check in team leaders post\-installation and ensure all paperwork is complete.

· Coordinate and manage remedial works, including client liaison and scheduling.

· Manage REFRESH bookings and associated administration.

· Order materials, skips and installation supplies as directed.

· Order installer workwear and manage stock levels.

· Monitor hire equipment and ensure timely off\-hiring.

· Track and manage staff holidays and sickness.

· Oversee company vehicle compliance (MOT, servicing, tyres, mileage).

· Support insurance claims in collaboration with the Finance team.

· Manage fuel card distribution and reporting.

· Review suppliers and identify cost\-saving opportunities.

· Support implementation of purchase order systems and operational tools.

· Assist in tracking installation performance metrics.

Skills \& Experience

· Highly organised with strong attention to detail.

· Able to prioritise, multitask and stay calm under pressure.

· Able to remain calm and professional when working with direct personalities and under significant operational pressure.

· Confident communicator with a direct, practical approach.

· Comfortable working in a fast\-paced, trade\-driven environment.

· Strong problem\-solving ability and proactive mindset.

· Emotionally intelligent with a positive, can\-do attitude.

· Able to take initiative and work independently.

· Good IT skills (Microsoft Office and general systems).

· Resilient, adaptable and not easily phased.

· Able to challenge constructively where appropriate rather than simply taking instructions.

Who Will Succeed in This Role?

This role is ideal for someone who enjoys solving problems, takes pride in getting things done, and is not easily flustered by fast\-moving situations or direct communication.

Pay: £34,000\.00\-£39,000\.00 per year

Benefits:

• Casual dress


• Free parking


• On\-site parking

This listing is from indeed. View original listing ↗