Operations Administrator

Branch Operations Administrator

• Location: East Kilbride


• Job Type: Full-time, Permanent

We are seeking a dedicated Branch Operations Administrator to provide essential administrative and operational support, ensuring the smooth day-to-day running of our branch in East Kilbride. This role is pivotal in maintaining accurate records, ensuring compliance with company policies, and delivering excellent customer service.

Day-to-day of the role:

• Operational & Administrative Support:


• Assist the Branch Manager in coordinating daily operations and maintaining compliance with company standards.


• Support stock management processes including ordering, receiving, stock reconciliation, and returns.


• Maintain branch supplies including cleaning materials, refreshments, and stationery.


• Update and maintain operational records, logs, and filing systems (digital and physical).


• Assist with the preparation of reports and KPI tracking.


• Ensure accurate and timely completion of banking, petty cash, and payment processing tasks.


• Planning & Scheduling:


• Support scheduling of fitters and ensure job details are accurate and up to date in the system.


• Communicate effectively with fitters and customers regarding appointments, changes, and confirmations.


• Provide availability updates to central booking teams to optimise scheduling efficiency.


• Customer Experience:


• Handle inbound customer enquiries promptly and professionally.


• Support aftercare processes including service follow-ups, complaint logging, and issue resolution.


• Contribute to maintaining excellent customer satisfaction scores.


• Facilities, Health & Safety:


• Assist in monitoring health and safety compliance including record-keeping, training logs, and audit preparation.


• Help coordinate maintenance tasks such as cleaning, waste disposal, pest control, and minor repairs.


• Support the Branch Manager in ensuring all areas of the branch are clean, safe, and compliant.


• Compliance & Process Improvement:


• Maintain confidentiality and adhere to GDPR and data protection policies.


• Ensure all documentation and processes meet company compliance standards.


• Suggest opportunities for efficiency improvements in administrative processes.

Required Skills & Qualifications:

• Highly organised with excellent attention to detail.


• Strong written and verbal communication skills.


• Proactive and reliable with the ability to prioritise and multitask.


• Customer-focused with a professional and helpful attitude.


• Competent in Microsoft Office and CRM systems.


• Comfortable working in a fast-paced, team-based environment.


• Desirable: Experience in retail, home improvement, or operations administration. Knowledge of scheduling systems or service booking processes. Basic understanding of H&S and GDPR compliance.

Benefits:

• Competitive salary and benefits package.


• Opportunities for professional development and training.


• Supportive team environment.

To apply for the Branch Operations Administrator position, please submit your CV to apply today.

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