Operational Resilience and Third Party Risk Manager

Third\-Party Risk \& Operational Resilience Manager
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Location: London (Head Office)

Hours: Monday to Friday, 9:00am\-5:30pm

Working Pattern: Hybrid (50/50\)

Reports to: Director of First Line Risk

Department: Chief Operating Office \- First Line Risk

Travel: Occasional travel as required

About the Role
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We're looking for an experienced Third Party Risk \& Operational Resilience Manager to join our First Line Risk team at Hampshire Trust Bank.

This is a highimpact role where you'll take ownership of the Third Party Risk Management (TPRM) framework while supporting the bank's broader operational resilience strategy. You'll act as a subject matter expert, ensuring our thirdparty risk framework remains compliant, proportionate and embedded across the business, while providing oversight, challenge and guidance to key stakeholders.

You'll play a critical role in protecting the bank, strengthening supplier governance and ensuring resilience across our services, with strong visibility at senior leadership level.

Key Responsibilities
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Third Party Risk Management (Primary Focus)

• Own and maintain the TPRM policy, framework, operating model and supporting standards


• Oversee onboarding, segmentation and risk assessment of thirdparty suppliers


• Provide expert guidance and challenge to business owners on supplier risk responsibilities


• Deliver assurance activity, identify control weaknesses and escalate noncompliance


• Lead the Third Party Risk Forum, including MI production, governance and action tracking


• Manage thirdparty due diligence (including platforms such as Hellios) and supplier oversight


• Develop and track thirdparty performance metrics and reporting


• Design and deliver exit strategy testing and contingency planning

Operational Resilience (Supporting)

• Support the implementation of the operational resilience framework across the bank


• Contribute to business continuity planning, incident management and service resilience


• Support scenario testing and identification of resilience vulnerabilities


• Ensure TPRM is effectively integrated into resilience reporting and governance

Business Incident Management

• Participate in the Business Incident Management rota


• Act as incident lead when required, coordinating response, governance and resolution


• Ensure incidents are managed in line with policy and closed effectively

Who You'll Work With
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You'll collaborate closely with:

• Director of First Line Risk and Risk Business Partners


• Procurement, IT, Cyber Security and Infrastructure teams


• 2nd Line Risk \& Compliance and Operational Risk teams


• Commercial Managing Directors and business owners


• External industry bodies and thirdparty providers

What We're Looking For
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Qualifications \& Experience

• Proven experience in Third Party Risk Management or supplier risk, ideally within financial services


• Strong knowledge of UK regulatory requirements (FCA, PRA, outsourcing, operational resilience)


• Experience designing and maintaining TPRM frameworks, policies and operating models


• Experience working with procurement, legal and cyber teams on supplier onboarding


• Practical experience of risk assessment, assurance and ongoing supplier oversight


• Experience with thirdparty risk platforms (e.g. Hellios desirable)


• Understanding of operational resilience and business incident management


• Experience engaging senior stakeholders and presenting risk insights

Skills \& Attributes

• Strong stakeholder management and influencing skills


• High attention to detail with a controlfocused mindset


• Organised and able to manage multiple workstreams


• Confident in challenging and escalating risks appropriately


• Proactive, selfstarter with a continuous improvement mindset


• Collaborative team player with strong commercial awareness

Benefits
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• Competitive salary


• Discretionary annual bonus


• Hybrid working (50/50\)


• 25 days annual leave (increasing with service) \+ Holiday Buy Scheme


• Private Medical Insurance (Bupa)


• Mental health \& wellbeing support via YuLife \& Bupa


• Pension scheme \- 8% employer contribution (noncontributory)


• Cycle to Work \& Green Car Schemes


• Interestfree season ticket loan


• Annual volunteering day \& Net Zero commitment


• YuLife Rewards \- retail, lifestyle \& experience discounts

If you're an experienced risk professional with a passion for thirdparty risk, operational resilience and governance, we'd love to hear from you.

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