Online Sales and Operations Intern/Trainee (6 months)
Job no: 531075
Brand: Discova
Work type: Temporary
Location: Siem Reap
Categories: Commercial
About the Role
Are you looking to kick\-start your career in the travel industry?
As an Online Sales Operations Intern, you will gain hands\-on experience supporting our OTA (Online Travel Agency) operations team. This role is a great opportunity for fresh graduates or early\-career professionals who are interested in travel operations, booking management, service quality, and cross\-functional collaboration.
You will work closely with internal teams and suppliers to help ensure OTA bookings are processed accurately and customers receive the best possible experience.
This is a 6\-month internship/trainee position designed for fresh graduates and early\-career professionals seeking practical experience in travel operations.
About the Responsibility
Service Quality Monitoring
- Support reviews of booking journeys and service delivery standards.
- Assist in checking pricing, availability, service inclusions, and cancellation terms.
- Support onboarding tour on OTA channel.
- Support the collection and review of customer feedback and operational performance data.
- Assist in coordinating information between suppliers, product team, and customer\-facing teams.
- Help ensure information shared across teams is accurate and up to date.
- Support administrative and reporting tasks as assigned.
- Participate in ad\-hoc projects within the Online Sales Operations function.
- Strong attention to detail and accuracy.
- Good organizational and time management skills.
- Comfortable working with data and operational processes.
- Strong communication and teamwork skills.
- Problem\-solving mindset and willingness to learn.
- Proactive, responsible, and adaptable.
- Customer\-focused approach.
- Ability to manage multiple tasks in a fast\-paced environment.
- Bachelor’s degree (or final\-year student) in Business Administration, Tourism, Hospitality, Marketing, or a related field.
- Fresh graduates are encouraged to apply.
- Previous internship, part\-time work, or academic projects related to tourism, hospitality, operations, or customer service would be an advantage.
- Good English communication skills, both written and verbal.
- Proficient in Microsoft Office applications, particularly Excel.
- Eager to learn and develop a career in travel operations and online sales support.
- Hands\-on experience with OTA and travel operations.
- Exposure to booking systems and operational processes.
- Opportunity to work with regional teams and industry professionals.
- Practical experience in service quality and customer journey management.
- Valuable foundation for future careers in travel, tourism, operations, and e\-commerce.
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Culture: Join Discova and Flight Centre Travel Group—certified Great Place to Work® across multiple regions with a team culture like no other in the travel industry
Travel Discounts: Exclusive rates for you, family and friends on flights, hotels, tours, cruises, travel insurance and more
Career Growth: Real opportunities across a global network of brands—we promote from within and invest in your development
Learning \& Development: Access to Learning with 24,500\+ courses; individualized development pathways
Recognition: Famous FCTG culture at Reward \& Recognition events including Global Gathering and EOFY celebrations
Inclusive Workplace: We're an Equal Opportunity Employer welcoming diversity across race, ethnicity, religion, gender identity, sexual orientation, disability, and age
Give Back: Corporate Social Responsibility program; paid parental and volunteer leave
Sustainability: We're committed to protecting the environment essential to tourism's future
About Discova
*As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to* *being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.*
To learn more about Discova and our work perks click: https://bit.ly/4hEd88H
Get in touch now and Discova a world of possibilities!
\#LI\-MP1\#DSVA\#LI\-Onsite
Applications close:
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