Onboarding Project Manager

Mapal Group is looking for an Onboarding Project Manager to join our GTM\-CS Onboarding team!

We are looking for a native French speaker with strong English skills — and Spanish would be a great plus — to help us lead and coordinate customer implementation projects across our international markets.

Preferred location: Paris but We are also open to considering strong candidates based in Spain.

As an Onboarding Project Manager, you will be responsible for managing customer implementation projects from planning through delivery, ensuring a smooth, structured and high\-quality onboarding experience.

This is a great opportunity for someone with experience in SaaS implementation, project management, customer onboarding or delivery, who enjoys working with customers, aligning stakeholders, managing timelines and driving successful go\-lives in a fast\-paced, international environment.

Responsibilities

Lead the end\-to\-end delivery of B2C software implementation projects, ensuring alignment with scope, timelines, and quality standards

Coordinate cross\-functional internal teams and third\-party stakeholders to ensure seamless project execution

Define, develop, and maintain comprehensive project plans to track progress, milestones, dependencies, and deliverables

Proactively manage changes to project scope, schedule, and cost, ensuring appropriate governance, documentation, and stakeholder alignment

Monitor and report on project performance using relevant tools, metrics, and KPIs, ensuring transparency and informed decision\-making

Identify, assess, and mitigate project risks and issues, taking corrective action where required

Provide clear, timely status reporting to stakeholders and escalate risks or blockers where necessary

Build and maintain strong customer relationships, managing expectations while ensuring alignment with business objectives

Drive continuous improvement by applying best practices, lessons learned, and developing leadership capability within project delivery

Requirements

Demonstrated experience in project management, preferably within customer\-facing software implementation environments

Proven track record delivering customer projects in a global or multi\-regional setting

Ability to work both independently and collaboratively within cross\-functional teams

Demonstrated ability to manage competing priorities, adapt to changing requirements, and perform effectively in a fast\-paced, high\-growth environment

Strong commercial awareness, with the ability to balance customer satisfaction while safeguarding business objectives and profitability

Strong working knowledge of Microsoft 365 (including Teams, SharePoint, and related collaboration tools)

Experience with professional services automation (PSA) tools or project management platforms (e.g., Smartsheet, Jira, Asana, or similar)

Business\-level proficiency in multiple languages (English required; Spanish required; French highly desirable)

Flexibility to adjust working hours when needed to support global stakeholders and project demands

Formal project management certification (e.g., PRINCE2, PMP) is advantageous

Skills

Excellent oral and written communication skills.

Strong people skills. Ability to work well with a diverse multi\-cultural environment.

Willingness to work flexible hours when required.

Ability to work independently or as part of a team and ability to take direction is a must.

Ability to cope with conflicting demands and prioritize and adapt in a rapid growth environment.

*How we work at Mapal*

*Mapal Group offers competitive salaries, achievable incentive bonuses, career advancement opportunities, and a unique employee\-focused culture that is inclusive and committed to providing equal opportunities for everyone.*

*At Mapal, our values shape how we work with each other and with our customers:*

*One team:* *We collaborate openly and celebrate success together.*

*Commitment:* *We deliver on promises and exceed expectations.*

*Customer obsession:* *We put our customers at the heart of everything we do.*

*Think big:* *We innovate boldly and approach challenges as opportunities.*

*Resilience:* *We adapt quickly, stay positive, and keep moving forward.*

*Ownership:* *We take responsibility and drive results with pride.*

✨ If you’re looking to grow your project management skills in a dynamic, collaborative, and fast\-paced environment—while playing a key role in delivering high\-quality customer implementations—this is your opportunity. Apply now and make a real impact within our PMO and Onboarding team! ✨

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