Onboarding Operations Specialist

Accountabilities

• Manage the end-to-end onboarding journey for new employees, ensuring employment documentation, verification, and onboarding packages are completed accurately and in compliance with applicable requirements.


• Take ownership of operational onboarding activities from initiation through completion, proactively resolving issues and responding effectively to employee questions throughout the process.


• Coordinate closely with cross-functional teams, including Mobility, Benefits, Lifecycle, and Payroll, to ensure a consistent and seamless onboarding experience.


• Maintain accurate and up-to-date employee information, ensuring data is handled securely and in accordance with confidentiality and compliance standards.


• Identify opportunities to improve onboarding workflows, anticipate evolving operational needs, and implement practical process enhancements.


• Support operational compliance initiatives, including reporting, audits, data integrity projects, and other activities that contribute to operational excellence.


• Identify opportunities to introduce automation and AI-enabled solutions that reduce manual work, improve efficiency, and enable onboarding processes to scale effectively.


• Organize and maintain knowledge resources, documentation, and operational content to ensure information remains accurate, accessible, and useful to internal teams.


• Balance multiple priorities in a fast-moving international environment while maintaining a high standard of accuracy, service, and operational ownership.

Requirements

• Significant experience in an operations-focused role, with a strong understanding of people operations, employment processes, and legal contracting.


• Demonstrated experience working with employment contracts and other legally binding HR or people-management documentation.


• Experience in a fast-paced, cross-functional environment, ideally within a startup, scale-up, or other high-growth organization.


• Strong attention to detail and a structured approach to managing sensitive information, documentation, and multiple operational priorities.


• Excellent written and spoken English at a professional business level, with the ability to communicate clearly and accurately with diverse stakeholders; additional languages are a plus.


• Strong ability to work independently while remaining collaborative, proactive, and comfortable asking for support when needed.


• Comfortable working asynchronously with international teams and adapting working hours when necessary to support global operations.


• Strong technical adaptability and confidence learning new systems, tools, and workflows in a technology-driven environment.


• Familiarity with collaboration, documentation, customer support, and project management tools such as Notion, Slack, Zendesk, Google Workspace, or comparable platforms.


• Experience organizing, maintaining, and updating knowledge bases and content resources to improve accessibility, accuracy, and team efficiency.


• A proactive, improvement-oriented mindset with an interest in automation, AI, and using technology to make operational processes more efficient.

• Annual salary range of $28,200–$63,450 USD, with compensation determined based on factors including location, experience, skills, training, business needs, and market conditions.


• Fair and location-aware compensation practices designed to remain competitive across global markets.


• Fully remote working environment, with the ability to work from anywhere within your home country.


• Flexible paid time off.


• Flexible working hours within an asynchronous work culture.


• 16 weeks of paid parental leave.


• Mental health support services.


• Stock options.


• Dedicated learning and development budget.


• Home office budget and IT equipment.


• Budget for local in-person social events or coworking spaces.


• An international, distributed team environment spanning multiple continents.


• Strong emphasis on work-life balance, autonomy, ownership, and flexibility.

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