On-site & remote IT Support Engineer

Looking for a new adventure? Are you the go\-to person for family and friends when they have questions related to their laptop, internet, mobile phone or anything which is connected with an electric cable for that matter? Can you solve their issues in Dutch, French and English?

We are currently looking for an IT Support Engineer for an international company active in the agriculture, food production, and distribution sector. The organization operates across multiple sites including offices, warehouses, retail locations, and operational environments throughout Belgium.

This position combines onsite and remote support activities in a dynamic and fast\-moving environment.

Main Responsibilities
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• Answer incoming calls from customers with technical and substantive questions.


• Log incident calls and handle incidents and service requests.


• Carry out extensive troubleshooting and problem solving.


• Guide new customers in configuring and starting up applications.

Requirements
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• Fluent Dutch / French / English


• Customer focused individual who understands customer needs and seeks to fulfill expectations.


• Team player, easily uniting with the team members and working with stakeholders.


• Resilient person who can cope with a very fast\-moving landscape.


• Share knowledge with colleagues through documentation.


• Have a positive, flexible, and responsive mindset.

Strong technical knowledge:

• PC’s and laptops running Windows10/11


• MS Office 2016 , MS O365


• Active Directory (Azure AD, Endpoint / Intune is a benefit)

Nice to have:

• Network, LAN, WAN, IPT


• Printers and network printing


• Citrix environment and applications


• Smartphone and tablets


• Knowledge of Google apps is a benefit.


• Experience within a Servicedesk environment


• Having worked in an ITIL environment is a benefit (ITIL certification is a plus)


• Experience with remote user assistance

What we offer
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• Coaching, training and career guidance tailored to your ambitions.


• A young and driven team where your voice matters.


• Healthy work\-life balance.


• Opportunities to grow into more technical or specialized roles over time.

Ready to take on this challenge and lead our projects to success? Please send your resume and cover letter, we'd love to hear from you.

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