Office Manager

Job Summary
This position is for an Office Manager in Cass Allen’s busy Bedford office. The successful candidate will take on an important role in providing high levels of service internally in all areas of office administration, with a focus on Marketing and Human Resources support. They will be an important ambassador for the firm, liaising with clients, suppliers and other business contacts on the phone on a daily basis.

The role involves:

Marketing Support

· Maintaining and updating contacts in Exact, our business management system

· Developing and running the Customer Relationship Management (CRM) system

· Co\-ordinating company events

· Assisting consultants with day\-to\-day marketing activities

· Managing and renewing industry accreditations e.g. SMAS, Builder’s Profile, Constructionline

HR Support

· Day to day support to HR function e.g. general admin, production of documents

· Scheduling regular performance appraisals for employees

· Organising social and teambuilding activities

· Arranging lunch and co\-ordinating timings for training events

· Employee benefits admin e.g. annual life assurance and private medical insurance renewals and queries

· Recording and administering annual leave

· Managing inductions for new joiners and exit arrangements for leavers

General Duties

· Reviewing, printing and scanning contracts and warranties for client projects, and updating our client contract tracker

· Supporting the finance team with the processing of expenses.

· Admin support for Confluence, our knowledge management system

· Collecting, distributing and sending out post

· Managing stationery supplies and re\-ordering as necessary

· Ordering equipment, e.g. site gear for consultants, mobile phones

· Liaison with the office landlord and service suppliers

· Dealing with incoming telephone calls from clients and suppliers

· Monitoring incoming email to the company general email address

· Supplying clients with requested company information e.g. our insurance details, health and safety/other policies, consultants’ qualifications, accreditation details etc

· Managing and storing information/documentation appropriately, including filing (mostly electronic), copying, shredding, etc

· General support to Finance Manager and Directors.

· Ad hoc tasks and projects as required by the business from time to time.

Ideal Candidate

Marketing and HR experience are not essential, however our ideal candidate will have the following:

\- Professional services firm experience

\- Secondary education to at least A Level, with minimum C grades in GCSE Maths and English

\- An outgoing, enthusiastic and confident manner, with excellent communication and customer service skills

\- Excellent organisational and administration skills, with the ability to prioritise workloads

\- Financial and commercial awareness e.g. cost\-conscious and mindful of value for money

\- A good eye for detail

\- The ability to write clearly and fluently

\- A friendly and personable approach

\- A can\-do, flexible attitude

\- Good creative instincts, with the ability to work on own initiative

\- Strong IT skills, including Microsoft Outlook, Word and Excel, and an ability to pick up new systems quickly.

Pay: £27,000\.00\-£30,000\.00 per year

Benefits:

• Company pension


• Cycle to work scheme


• On\-site parking


• Private medical insurance

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