Office and Operations Manager

Job Overview

Red Core Solutions is looking for an experienced Office \& Operations Manager to join our team in E14\.

This is a varied, hands\-on role combining office management, operations and existing client account management. You will work directly with the CEO during an initial three\-month handover period, learning the business in detail before taking increasing responsibility for its day\-to\-day operation.

We are looking for someone organized, commercially aware, confident with customers and comfortable taking ownership. You will manage existing client relationships, coordinate deliveries, deal with suppliers, prepare quotations, manage stock and help develop business within our existing customer base.

This is not a purely administrative position. We are looking for someone who wants responsibility, enjoys solving problems and can become a key part of the business.

Key Responsibilities

• Manage the day\-to\-day running of the office


• Coordinate and manage the company driver's schedule and customer deliveries


• Maintain strong relationships with existing clients


• Regularly communicate with customers to understand their requirements


• Identify opportunities to increase business within existing customer accounts


• Prepare customer quotations and follow up outstanding quotations


• Respond to customer enquiries by email and telephone


• Place orders directly with suppliers


• Monitor supplier orders, pricing, lead times and deliveries


• Manage stock levels and carry out regular stock checks


• Maintain accurate customer, pricing and order information


• Coordinate customer deliveries and resolve any issues


• Support invoicing, account administration and payment follow\-ups


• Maintain an organized, professional and presentable office


• Use Excel and other systems to manage operational and commercial information


• Use AI tools to improve productivity, communication and administration


• Help improve internal processes and working procedures


• Carry out occasional customer deliveries when required


• Take increasing ownership of Red Core Solutions' day\-to\-day operations following the initial handover period

• Minimum 2 years' relevant experience in office management, operations, account management or a similar role


• Strong customer service and relationship\-management skills


• Commercial awareness and confidence developing existing customer accounts


• Strong organizational and time\-management skills


• Able to manage multiple priorities without constant supervision


• Confident preparing quotations and communicating with customers and suppliers


• Good numerical ability and strong attention to detail


• Strong Microsoft Excel skills


• Confident using Microsoft Outlook


• Confident using Google Workspace


• Experience with accounting software such as Xero is desirable


• Experience with CRM, ordering or other business\-management systems is advantageous


• Comfortable using and learning AI tools


• Excellent written and spoken English


• Full UK driving licence


• Able to commute reliably to E14 0JW for an 8:30am start Monday to Friday

• £38,000\-£45,000 salary, depending on experience


• Performance\-related bonus of up to 5% of annual salary


• Paid overtime for occasional Saturday work


• Saturday work is not compulsory and will always be agreed in advance


• Additional hours paid at the employee's normal hourly rate


• 28 days' holiday including bank holidays


• Additional paid day off for your birthday


• Workplace pension


• Three\-month probation period


• Direct training and handover from the CEO


• Increasing autonomy as your knowledge of the business develops


• Genuine opportunity to progress into a more senior operations or management role


• Free on\-site parking


• Casual dress


• Company events

This role would suit someone who enjoys variety and does not want to spend every day doing the same thing.

One moment you may be speaking with an important customer, the next preparing a quotation, organizing a delivery, placing a supplier order, checking stock or resolving an operational issue.

We want someone who takes responsibility, follows things through and looks for solutions rather than waiting to be told what to do.

You will initially work closely with the CEO to understand our customers, suppliers, systems and processes. As you become confident in the business, you will be trusted with increasing autonomy and responsibility.

Pay: £38,000\.00\-£45,000\.00 per year

Benefits:

• Casual dress


• Company events


• Free parking


• On\-site parking


• Sick pay

• Can you reliably commute to E14 0JW for an 8\.30 a.m. start Monday to Friday?

• Office Management, Operations or Account Management: 2 years (required)

• English fluently (required)

• Driving Licence (required)

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