Ocean Freight Export Manager

Who is DHL Global Forwarding?
DHL Global Forwarding (DGF) is part of the DHL Group. While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight.

You name it, we’ve shipped it \- from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well\-known global sporting series, movie franchises and music tours.

Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey \- Certified International Forwarder
(CIF).

Our Values
Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.
We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered.

In addition to our values, we promote an open and honest feedback culture based on Respect \& Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.

Role OverviewAs an Ocean Freight Export Manager, you’ll manage, coach and drive performance of a team to achieve KPIs and a high level of customer service, as well as being directly responsible for the management of Manchester’s Ocean Freight Export Department ensuring a consistently excellent delivery of our Ocean Freight forwarding services including the core operations and full service management for our customers.Key Responsibilities:

• To take ownership and responsibility of the Export department and P\&L.


• Implement DGF UK people processes in a consistent manner to ensure development and retention of talent (Performance Reviews, IDPs, EOS, MTW, Succession Planning)


• Adhere to Customs Compliance procedures and documentation


• Complete retrospective Customs compliance actions


• Manage and Build Customer Relationships


• Ensure the Job File is fully and accurately completed reflecting all commercially relevant information and services provided


• Ensures optimisation of end\-to\-end process in the Export Department


• Responsibility for file level GP, cost allocation and operations control delivered through empowerment of your team


• Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise


• Liaise directly with DGF departments on shipment planning and coordination


• Liaise directly with DGF Transport \& Warehouse teams on shipment planning and coordination


• Liaise directly with overseas offices on shipment planning and coordination


• Maintain and update DfT compliance


• Maintain mandatory milestones and remarks through CargoWise (internal system)


• Manage allocated customers against agreed SOP


• Use CargoWise to create, manage and maintain shipments.


• Any other duties as required


• Update GCCS (internal complaints tool) with all required inputs including root cause and solution when assigned


• Support the measurement of Key Performance Indicators


• Contribute to the First Choice continuous improvement program


• Complete all statutory and mandatory training


• Delivering excellent customer service through our DGF’s 10 Customer Commitments


• Support, drive and commit to the Company’s overall Strategy


• Manage end\-to\-end process for OFR Exports and designated customers


• Communicating with customers to meet their requirements


• Administration and management of own operational data, included financial review


• Support and monitor objectives set by Ocean Freight Manager in terms of profitability maximisation, volume growth and service quality.


• Creates, develops and maintains good relationships with customers and service providers


• Support Sales in interaction with key customers


• Supports implementation of OFR strategy


• Fully ensures compliance with varying countries requirements


• Escalates when required to Ocean Freight Manager


• Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti\-corruption


• Contribute to the First Choice continuous improvement program

Skills and Experience:

• Proven exports experience with a good knowledge of Customer Service \& Ocean Freight processes and systems.


• A proven ability to identify and meet customer service needs in a professional and friendly manner.


• Ability to lead and motive a team to achieve KPI’s.


• Proven experience in Ocean Freight


• Results driven and good attention to details


• Good written and spoken English and excellent telephone and e\-mail skills.


• Excellent interpersonal skills


• Able to prioritise and perform under pressure


• Good commercial attitude and commercial awareness


• A level education or broad GCSE level education.


• Good financial understanding including P\&L and decision\-making impacts


• Customs and related processes


• Results driven and good attention to detail

Benefits:

• A competitive salary


• Generous holiday entitlement


• Pension scheme which includes life assurance


• Access to professional employee assistance and wellbeing programme


• A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts


• Training and Development opportunities with a strong focus on internal promotion

HOURS/SHIFT PATTERN: *37\.5 hours per week*
REPORTS TO: *Ocean Freight Manager*Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record Check.What’s Next?
If you would like to be considered for this position, then please apply via our careers website with a copy of your CV outlining your experience to date and suitability for the role.

*DHL**is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e\-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.*

*Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees.* *This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries.*

*We are committed to creating a* *workplace that ensures mutual respect and is focused on results.* *We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.*

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