Night Manager

Job Ref: HOL1225Branch: Holiday Inn Manchester City CentreLocation: Holiday Inn Manchester City , ManchesterSalary/Benefits: Competitive Salary and Fantastic BenefitsContract type: PermanentHours: Full TimePosted date: 02/06/2026Closing date: 16/07/2026

We’re Hiring: Night Manager

Lead the night team and ensure every guest enjoys a safe, seamless, and exceptional experience throughout the night at Holiday Inn Manchester City Centre.

If you’re a confident leader who thrives in a fast\-paced hotel environment, enjoys taking ownership, and can balance guest service with operational control, this could be the perfect role for you.

We’re a busy 4\-star hotel in the heart of Manchester, just minutes from Piccadilly Station, and we’re looking for a Night Manager to oversee all hotel operations during the night shift, ensuring everything runs smoothly while delivering outstanding guest service.

What You’ll Do

Night Leadership Guest Experience

• Oversee all hotel operations during the night shift


• Lead, support, and guide the night reception team


• Ensure all guests receive a warm, professional, and efficient service


• Handle guest enquiries, complaints, and escalations in a calm and effective manner

Operations Safety

• Take full responsibility for hotel safety, security, and compliance overnight


• Monitor the building and ensure all areas remain secure


• Respond to incidents and emergencies, following correct procedures


• Liaise with security, maintenance, and external services when required

Night Audit Reporting

• Complete and review night audit procedures accurately


• Check financial reports, room charges, and system updates


• Ensure all systems and records are fully updated for the day team handover

Handover Communication

• Provide clear, detailed handovers to the Front Office and Management teams


• Highlight any issues, incidents, or VIP requirements


• Ensure continuity of service between night and day operations

What You’ll Bring

• Previous experience in a hotel front office or night management role


• Strong leadership skills with the ability to motivate and support a small team


• Excellent communication and decision\-making abilities


• High attention to detail, especially with finance and reporting


• A calm, professional approach under pressure and during incidents

What You Get

• Discounts across retail, restaurants entertainment


• Free onsite gym \+ online fitness portal


• Global IHG Friends Family hotel discounts


• Meals provided on duty


• Opportunities for development and career progression


• Recognition and incentive schemes

If you’re a confident leader who takes pride in running smooth, secure, and guest\-focused night operations, we’d love to hear from you.

The Holiday Inn Manchester City Centre is a 4 star 298 bedroomed Hotel located in the City Centre, less than a 5 minute walk from Piccadilly Railway Station, with 12 event rooms that cater up to 150 people, along with two canal side terraces for outside events.

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