Night Auditor, Pre-Opening - The St. Regis London

Additional Information

Job Number26065873

Job CategoryFinance \& Accounting

LocationThe St. Regis London, 37 Conduit Street, London, United Kingdom, United Kingdom, W1S 2YF

ScheduleFull Time

Located Remotely?N

Position Type Non\-Management

Night Auditor

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'\-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.

As Night Auditor, you will act as the primary Front Office and guest contact overnight, combining reception responsibilities with the accurate completion of end‑of‑day financial and audit procedures while supporting the smooth operation of the hotel alongside the Night Manager. Managing late arrivals and departures, overnight guest requests and communications, you will maintain a calm, professional and reassuring presence at the Front Desk at all times, ensuring all overnight operational and accounting activities are completed accurately and in line with St. Regis standards. This role is ideal for a detail‑driven and service‑focused professional who thrives in an independent luxury hospitality environment and is passionate about delivering exceptional guest experiences

Key Responsibilities

• Welcome and acknowledge guests warmly and professionally during overnight hours, ensuring a seamless arrival and departure experience


• Process late check‑ins and early departures accurately, verifying reservations, payment methods and room allocations


• Respond promptly to overnight guest requests, enquiries and concerns with professionalism and care


• Operate the overnight telephone switchboard, handling calls, messages and wake‑up requests in line with St. Regis standards


• Run the nightly audit process, ensuring all transactions and postings are balanced and reconciled accurately


• Complete End of Day procedures, including posting charges, rolling the business date and preparing audit documentation


• Prepare overnight reports, including contingency guest lists, room rate variance reports and handover documentation


• Monitor the overnight environment and report incidents, safety concerns or suspicious activity to the Night Manager


• Work collaboratively with Front Office and operational teams to ensure a smooth handover to the morning shift


• Uphold all company policies, brand standards, quality assurance expectations and luxury service standards at all times

Core Competencies

We are seeking a polished and dependable professional who demonstrates strong attention to detail, sound judgement and a passion for luxury hospitality. You should have:

• Previous experience in a Night Auditor or Front Office role, ideally within a luxury hotel environment


• Strong understanding of Front Office operations, guest service and night audit procedures


• Experience using Opera and handling financial transactions accurately


• Excellent attention to detail and organisational skills, particularly in financial reconciliation and reporting


• Ability to work independently and remain calm and professional during overnight shifts


• Strong problem‑solving skills with the confidence to handle guest concerns effectively


• Excellent communication and interpersonal skills, with a warm and engaging approach


• A proactive mindset, ensuring smooth overnight operations and anticipating guest needs


• Impeccable personal presentation aligned with luxury brand standards


• A collaborative approach, maintaining effective communication with colleagues and operational departments

At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

*Financial Rewards*

• Competitive salary designed to recognise excellence


• Enhanced pension


• Life assurance


• Company sick pay


• Additional holiday allowance


• Access to BenefitHub's exclusive retail, wellness and travel privileges


• Friends \& Family preferred rates at Marriott hotels worldwide

*Career Development*

• Clear pathway for internal promotions and transfers


• Cross\-department training to refine your craft and broaden your expertise


• Expert\-led development programmes


• Continuous learning through structured programmes


• Premium e\-learning platform access


• Be part of an exclusive pre\-opening experience shaping the future of the property

*Wellbeing Support*

• Private Medical Insurance


• Employee Assistance Programme


• Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine


• Food \& Beverage discounts across Marriott properties


• Year\-round wellbeing initiatives and wellness activities

*Recognition \& Appreciation*

• Award programmes celebrating exceptional performance


• The Astor Awards


• Distinctive Moments celebration


• Long service awards


• Key life moments celebrated \- birthday, anniversaries, personal milestones and achievements


• Vibrant social calendar with team events and engagement activities


• *Terms and Conditions Apply*

*At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.*

Combining timeless glamour with a vanguard spirit, St. Regis Hotels \& Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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