Night Auditor
Additional Information
Job Number26064247
Job CategoryRooms \& Guest Services Operations
LocationThe Palace a Luxury Collection Hotel Madrid, Plaza de las Cortes 7, Madrid, Spain, Spain, 28014
ScheduleFull Time
Located Remotely?N
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
JOB SUMMARY
As Night Manager at a Luxury Collection Hotel, you will lead all overnight operations, ensuring a seamless and refined guest experience in line with the brand’s exceptional standards. You will oversee the safety and security of the property, manage guest relations during late hours with professionalism and discretion, supervise the night team, and ensure the accuracy of all financial and administrative processes.
As the senior leader on duty, you will act as the hotel’s key decision\-maker throughout the night, proactively resolving issues and anticipating guest needs. You will also play a critical role in guaranteeing a smooth handover to the daytime teams, preserving operational continuity and upholding the hotel’s reputation for excellence at every touchpoint.
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KEY RESPONSIBILITIES
Guest Experience \& Front Office Management* Deliver a highly personalized and memorable guest experience, anticipating needs and exceeding expectations at every interaction.
- Ensure smooth and efficient late check\-ins, early check\-outs, and VIP arrivals/departures with meticulous attention to detail.
- Handle guest feedback, complaints, and special requests with professionalism, empathy, and prompt resolution.
- Maintain in\-depth knowledge of hotel services, amenities, and local experiences to provide tailored recommendations.
- Oversee Front Office, Concierge, and Butler services during the night shift, ensuring alignment with ultra\-luxury service standards.
- Review, verify, and adjust financial transactions in compliance with internal controls and brand standards.
- Prepare and distribute comprehensive financial and operational reports for senior leadership.
- Ensure strict adherence to audit procedures, fraud prevention measures, and financial integrity protocols.
- Conduct regular security checks and collaborate closely with the security team to mitigate risks.
- Act as the primary point of contact in emergency situations, ensuring swift and effective response.
- Uphold strict confidentiality standards, particularly when handling VIP and high\-profile guests.
- Monitor late\-night services, including in\-room dining, ensuring timely delivery and exceptional quality.
- Coordinate with Housekeeping, Engineering, and other departments to resolve operational issues efficiently.
- Ensure a structured and effective handover to the morning team, maintaining operational continuity.
- Provide real\-time coaching and guidance to enhance service delivery and guest engagement.
- Ensure team members are fully trained in luxury service standards, VIP handling, and emergency procedures.
- Promote a collaborative, respectful, and high\-performance work environment.
KEY REQUIREMENTS
Education \& Experience* Bachelor’s degree in Hospitality Management or related field preferred.
- Minimum 3–5 years of experience in a supervisory or managerial role within a luxury or 5\-star hotel environment.
- Proven experience in Front Office operations, night audit processes, and VIP guest management.
- Strong knowledge of Property Management Systems (Opera Cloud, Fidelio, or similar).
- Strong leadership and decision\-making abilities, particularly in high\-pressure situations.
- High level of discretion and professionalism when dealing with sensitive guest matters.
- Solid financial acumen and attention to detail.
- Fluency in English and Spanish; additional languages are highly desirable.
WORK CONDITIONS* Full\-time overnight position, including weekends and public holidays.
- Standing, walking, and operational oversight for extended periods.
- Immediate response and availability for operational, guest, or emergency situations.
COMPENSATION \& BENEFITS* Competitive salary aligned with luxury hospitality standards.
- Access to brand benefits, including employee rates, dining privileges, and global travel perks.
- Comprehensive health and wellness programs.
- Ongoing training, development, and career growth opportunities within The Luxury Collection and Marriott International.
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