Night Auditor/Duty Manager

Job Summary

Reporting to the Nights Manager, the role of Night Auditor/ Duty Manager is to maintain the exceptional EPIC standards throughout all EPIC properties, giving guests a wow factor on arrival and a pleasurable experience for the duration of their stay.

Responsibilities

• Manage all front desk activities during overnight shifts, including check\-ins, check\-outs, and guest inquiries


• Conduct nightly audits of financial transactions, reservations, and billing to ensure accuracy and completeness


• Provide outstanding guest services by addressing requests, resolving issues promptly, and maintaining a welcoming atmosphere


• Lead safety procedures by monitoring security systems and coordinating with emergency responders if needed


• Oversee cleanliness and maintenance issues in common areas to uphold hotel standards


• Maintain detailed shift reports, incident logs, and audit documentation for management review

Requirements

• Previous hotel or hospitality experience is highly preferred, with a strong understanding of front desk operations


• Excellent communication skills


• Demonstrated ability to handle guest concerns with professionalism and tact


• Strong organizational skills with keen attention to detail for financial audits and record\-keeping


• Ability to work independently during overnight hours while managing multiple responsibilities


• Flexibility to work nights, weekends, and holidays as required


• Knowledge of hospitality software systems and basic computer skills

Join our team as a Night Auditor/Duty Manager to deliver exceptional service while ensuring smooth overnight operations. Bring your passion for hospitality, your leadership skills, and your dedication to creating memorable guest experiences every night!

Pay: £14\.00 per hour

Work Location: In person

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