Mystery Shopper

Project Overview
We are recruiting Mystery Shoppers to evaluate the full guest experience at hotel locations. The project includes an overnight stay and a comprehensive assessment of services including dining and hospitality interactions.

Key Responsibilities

• Book a standard room (room-only rate) through the hotel’s official website.


• For Netherlands locations, bookings must be made by phone, and the call must be recorded.


• Complete a Dinner, Bed & Breakfast mystery-shopping stay.


• Evaluate key stages of the guest experience including:


• Check-in process


• Bar service


• Dinner in the restaurant


• Room service dessert


• Breakfast


• Public facilities and overall atmosphere


• Dine with at least one additional person during the stay.


• Discreetly observe staff behavior, service quality, and professionalism.


• Mention a pretend allergy during interactions to evaluate how staff handle guest requests.


• Avoid accepting complimentary upgrades.


• Take photos throughout the visit.

• Keep all itemised receipts for the room, bar, and restaurant purchases.


• Submit a detailed report with photos after the stay.


• Upload receipts to receive reimbursement.

Requirements

• Excellent observation and reporting skills.


• Ability to act naturally and discreetly while evaluating services.


• Reliable internet access and ability to submit reports on time.

Deze vacature komt van ats_lever. Originele vacature bekijken ↗